American Express

Longtime executive Raymond Joabar discusses how the card network mixes direct outreach and fintech partnerships to build a global network covering the U.K., the Caribbean and other regions.

Steve Squeri says the outcry over the airline's changes to its loyalty program has not hurt spending on co-branded Amex cards.

Delta is trimming the increase in requirements for various status levels and adding access to its airport lounges. But the shift to using cash spent, not miles flown, in calculating rewards remains in place.

The rapid pace of innovation, reliance on a web of vendors and regulatory scrutiny means fourth-party risk is a more pressing consideration than in the past.

The card company has rapidly expanded its business products this year, focusing on the hardships caused by inflation and supply-chain issues.

Even though there has been some progress over the last eight years, men continue to hold many more board seats and jobs on executive teams than women, according to a recent report from DBRS Morningstar.

Through acquisitions and partnerships, Amex has added working capital finance, business bank accounts, invoice management and payment options beyond cards.

American Express is ending a requirement that employees need to be vaccinated against COVID-19 to enter offices as virus cases decline globally.

The use cases for non-fungible tokens for consumer loyalty, gaming and other business purposes are expanding, while banks and payment companies step up their NFT experiments.

Inflation isn't only driving up travel costs — a key category for credit card spending — it's making shoppers more selective about how they earn and redeem loyalty points for products hit hardest by price increases.

To increase its share of global card spending through gig-economy fintechs and startups, Amex is extending its rewards through a partnership with digital issuing vendor i2c.

American Express said more than 40% of its U.S. employees have opted to work remotely on a full-time basis, double the number from before the pandemic. 

The combination of American Express and its fintech subsidiary Kabbage is starting to bear fruit at an opportune time, as credit card companies increasingly expand their range of products to boost revenue.

CEO Stephen Squeri told analysts a fresh crop of rivals, possibly including Wells Fargo, will be quick to fill the void created by Citi's departure from the high-end market.

Citigroup stopped taking applications for its $495-a-year Prestige card, a competitor to American Express’s Platinum line and JPMorgan Chase’s Sapphire Reserve.

The card issuer, which is offering its customers a chance to purchase non-fungible tokens created from a recent performance by the singer SZA, is betting that the digital art-trading phenomenon will become more mainstream.

JPMorgan Chase is cutting the annual fee of its top-tier card while American Express is raising the fee of its own premium card. Both banks hope to win consumers' travel dollars by finding the sweet spot between cost and rewards.

Walmart has hired a veteran of American Express to run Walmart+, the membership program it unveiled less than a year ago to counter Amazon.com’s Prime plan.

The fee for the Platinum account increased 25% to $695, making it the most expensive luxury travel card.

American Express is planning to allow employees to work from home for at least part of the week on a permanent basis as the finance industry continues to unveil plans to bring staff back to the office.