Citigroup, Synchrony and other banks are using so-called "journey analytics" to spot weaknesses along the entirety of a customer's interactions with the bank.

Ryan, McConnell say they have a deal on a bipartisan Dodd-Frank rollback; New York won more than $5 billion in settlements from big banks under the former AG.

Both executives assume their new roles as the Citi unit faces competition from both large banks and fintechs in the cross-border payments market.

Eric Itambo will become chief banking officer of CoBank, where he will oversee all lending operations.

In letters to the six largest U.S. banks, the Ohio Democrat accused the banking sector of moving call center jobs overseas while reaping benefits from the recent tax cut law.

Hedge fund apparently likes the bank’s corporate services business; Michael Piwowar is credited with “jump-starting” the agency’s deregulatory push.

Today's senior leaders seem more willing than their predecessors to take bold stands on controversial topics, in part because employees and investors expect them to.

Both Republicans and Democrats are making threats against banks that don't take their side on gun control.

Financial institutions can begin to reduce the number of rogue employees and put a stop to bad behavior.

The lawmakers are calling on banks to follow the lead of Citigroup and Bank of America in limiting their business with firearms dealers in light of recent mass shootings.

On one hand, banks could face regulatory pressure to restrict services to the firearms industry. But banks that take a strong stand also risk the wrath of GOP lawmakers opposed to such restrictions.

Alice Milligan, its chief digital client experience officer, said the company dedicated itself to delivering what customers really want and that more features are on the way.

Banking apps now rank just after weather and social media in usage, according to Alice Milligan, chief digital client experience officer at Citi's U.S. Consumer Bank.

Citigroup chairman Michael O'Neill said he's "agnostic" about keeping chairman and chief executive officer as separate roles and directors will consider Mike Corbat to be his successor.

Citibank finds people need people (at least in a branch). Santander launches a new consumer app, which makes money transfers using blockchain technology. JPMorgan Chase can be an intimidating partner for fintech startups. Plus, Elizabeth Warren’s new mission.

Randal Quarles found himself in the middle of an issue that typically doesn't fall under a banking regulator's purview.

Randal Quarles found himself in the middle of an issue that typically doesn't fall under a bank regulator's purview.

During earnings calls, bankers praised regulators' latest efforts to modify capital rules. JPMorgan Chase CFO Marianne Lake, meanwhile, called on policymakers to focus on overhauling the G-SIB surcharge.

Banks should rethink even existing services, such as the branch experience, said top executives at the Oracle Industry Connect conference.

Revenue increased 2.8% to $18.9 billion thanks to gains in equities trading and other factors, but the bank still wants to improve its efficiency ratio, which could get harder as the year goes on.