Investment

Customer support may seem like it's innovating through the use of artificial intelligence and chatbots, but all of that is built on a foundation that's stuck in the stone age.

The Consumer Financial Protection Bureau is among several agencies that "continue to investigate events related to" last year's Equifax brief, the credit reporting firm said in a securities filing.

The bank overcharged some customers and some received inappropriate investment advice; 2.4 million more people were affected by the breach.

The Amazon Go store isn't just reinventing retail; the company's recent acquisitions of Ring and Blink indicate Amazon wants to reproduce its model of camera-fueled commerce in consumers' homes.

Equifax, the credit bureau breached by hackers last year, said the card-payments industry may cut off its access to certain data or impose fines if the company can't prove it's addressed weaknesses.

Banks are putting the concept of securities lending on a blockchain-inspired platform to the test.

Equifax, the credit-reporting firm that suffered a massive data breach last year, said it will notify an additional 2.4 million U.S. consumers that they were affected by the hack.

Financial institutions and retail companies are trading barbs over which industry poses greater risk to sensitive customer information just as lawmakers are planning to take another stab at a data security bill.

The goal of the competition is to increase diversity in the financial technology industry.

The MyCUID product is intended to help membes protect against fraud and identity theft by creating a lifetime "portable digital identity" not dependent on any central authority.