Retail & Commercial

Banks have maintained consumers' trust but must do better explaining to them what they signed up for, according to a J.D. Power survey.

Scheduling time for senior executives to visit branches and work alongside staff is a productive and motivating step for all parties involved.

The embattled bank said that the decision to withhold 2016 bonuses for CEO Tim Sloan and seven other executives was not based on any findings of improper behavior.

Customers and employees of Opus Bank and Banc of California could bolt to several other Southern California banks amid downsizing, scandal and credit quality issues.

Regulators ought to make it easier for smaller institutions to merge, the CEO of the country's largest said Tuesday.

The bank says it will push the rest of the industry to follow its lead and step up lobbying for policies that increase minority homeownership.

The largest U.S. bank’s yearslong effort to do more business with midsize commercial firms has progressed in fits and starts but never met expectations. More patience will be required, but executives say the payoff could be sooner rather than later.

Technology company says CU SoCal will have a unified platform for online and mobile banking.

It is a fallacy that customers respond only to monetary rewards. Banks should use psychological rewards to drive digital product sales just as popular mobile apps do.

Banks had a largely positive fourth quarter, but the Federal Deposit Insurance Corp. still saw signs of concern ahead, including slower overall loan growth.