The Spanish bank's VC arm added two companies focused on artificial intelligence to its portfolio this week. Both firms promise to help banks connect better with customers.

As the CFPB prods banks to improve their debt collection processes, tech firms are applying artificial intelligence, chatbots and self-service portals to create a more enlightened approach.

JCPenney and Dick’s Sporting Goods were among the first to launch the new SyPi plug-in technology, with others expected to come on board soon.

Readers this week highlighted the need for banks to upgrade payments systems, debated a small bank’s decision to ditch its legacy core vendor, lamented populist initiatives of the GSEs, and more.

Jerome Powell says it's “now or never” to cut the government’s role in mortgage finance; Justice Department is monitoring eight banks for suspected money laundering.

Klarna, the Swedish fintech that recently received a banking license, has already inspired a generation of similar fintech competitors.

Whether it is a bank branch or an automated fast-food kiosk, talented and engaged employees will remain integral to future success.

The promise of fintech is that it might offer underbanked consumers access to financial products. But some are worried that relying on algorithms to make credit decisions could open up problems of its own.

Imagine if we could take all the data that's coming from the real economy and use that to discern price, predict performance, understand risk and make better investment decisions. The only feasible way to do this is through artificial intelligence.

Decision Intelligence uses artificial intelligence iin an attempt to increase the accuracy of real-time approvals of safe transactions and reduce false declines.

A dad challenges JPMorgan Chase’s parental leave policy. A shareholder proposal to address the gender pay gap gets shot down at Citigroup. Plus, Cathy Bessant, Yolande Piazza and Elizabeth Warren.

Readers weigh in on chatbots, Amazon’s physical footprint expansion plans, alternative credit data and more.

The image of traditional custody banks is as stodgy as it gets, but some are using machine learning to help their clients and their own research teams glean insights from massive amounts of data.

The chatbot at DBS’s digital bank in India handles most customer service questions but can also sense when it is time to hand something off to a real person.

Zack Gipson, USAA’s chief innovation officer, also discusses the challenges of bringing a human touch to digital channels in a brief but candid Q&A.

IBM's Marc Andrews discusses AI and compliance; Dave Birch, Charlie Shrem and Anthony Di Iorio debate bitcoin and all that it's spawned.

Trump administration’s “lighter” regulatory proposal signals that banks may finally have entered a “post-crisis” era; IBM rolls out Watson artificial intelligence tools to deal with regulations.

IBM is set to announce new tools on Wednesday aimed at reducing the compliance burden of financial institutions and sifting through the mounds of data they collect by using Watson, its cognitive computer.

It also plans to deploy the startup’s technology that analyzes data and offers predictive advice.

A year after announcing plans to collaborate with U.K.-based Featurespace to develop fraud-fighting tools with artificial intelligence and machine learning, Total System Services (TSYS) has rolled out a new offering that aims to predict new and unknown fraud types, while cutting back on “false positive" fraud warnings.