Bank technology

Citigroup failed to safeguard the personal information — Social Security numbers, birth dates and other sensitive data — of nearly 150,000 consumers who went into bankruptcy between 2007 and 2011.

Community bankers from Kentucky, Utah and North Dakota discuss specific ways they use Facebook, Pinterest and other social media to get to know their customers better and look engaged in their towns.

Heartland Payment Systems has chosen Alaric's fraud-prevention system.

First National Community Bank in Dunmore, Pa., has selected a core banking system from Fiserv.

On the eve of Quantum Dawn 2, the cybersecurity exercise SIFMA is conducting to test the banking industry's ability to cope with cyberattacks, a new report suggests that cyberattacks continued to increase in the second quarter of 2013.

Companies that provide on-demand, cross-account control and recommendations are best positioned to serve evolving consumer behavior. Banks that don’t get ahead of this shift could be relegated to the role of back-end infrastructure provider.

Co3 Systems announced Tuesday that it’s expanding its Privacy Module software to include definitions, regulations and news about data breaches in the European Union.

Sauce Labs, the San Francisco cloud-based mobile and web application testing solution provider Tuesday today announced an enhancement to its product and a fresh round of venture capital funding.

Wilson Bank & Trust will become one of the first banks to test MoneyDesktop's latest marketing capabilities.

Branch numbers will grow again while the industry’s total branch square footage goes down. More customers will choose their banks based on the availability of a branch they won’t use all that much.

The search engine giant revamped its web service Monday to separate personal messages from promotions.

A new Marketing Insights team is drawing data from an unusual source — a fraud analytics system — to inform customer retention and cross-sales campaigns.

With this acquisition, Accenture hopes to become the largest end-to-end provider of mortgage services in the U.S., offering technology, business process outsourcing and software to banks.

Axiom EPM, a maker of financial-planning software, has upgraded its performance-management system in a way that the company says will help banks make better decisions.

Q2ebanking, an Austin virtual banking provider, will power Portland bank Umpqua's digital channels.

Future banking will feel more like a medical relationship, serving customers with the intimacy and attention of the family doctor. This will require a Hippocratic-oath level of trust.

What products and services will tomorrow's banks offer that truly add value and that customers will be willing, even happy, to pay for? We asked contributors to think big and broad.

Young companies showed well-thought-out, highly relevant products to a standing-room-only audience of bankers at the FinTech Innovation Lab this week in New York.

SunTrust Banks (STI) in Atlanta has enhanced its online offerings for institutional 401(k) customers with a new tool designed to help employees plan for retirement.