Bank technology

Banks can expect an explosion of new Trojan malware variants this year that could lead to fraud and theft against their online and mobile banking customers' accounts.

The Birmingham, Ala., bank announced Thursday its plans to bring video banking technology from NCR Corp. to its customers later this year.

California's financial regulator has baffled observers by sending a cease-and-desist "warning letter" to the Bitcoin Foundation. The letter accuses the nonprofit of acting as an unlicensed money transmitter, even though its main activities are promoting awareness of digital currencies and developing the Bitcoin protocol client software. Did the Golden State's bureaucrats blindly send out letters to any organization it could find with the word "bitcoin" in its name? This much is clear: Rapidly evolving payment technologies are confounding traditional ways of understanding money.

When Wolters Kluwer asked bankers recently which regulatory concerns keep them up at night, 46% said "regulatory reform" — referring to new rules stemming from the Dodd-Frank Act and the Consumer Financial Protection Bureau.

A recent study found that customers want products like identity theft alerts and mobile bill pay from their banks. But many community banks are unable or unwilling to offer those products.

American Banker's Sean Sposito reports on his first day using Google Glass, the tech giant's head-mounted computer.

Seeking to provide its members with a competitive differentiator and a way to boost customer loyalty and card usage, CO-OP Financial Services announced Thursday a new service that allows credit unions personalize their ATM, debit and credit cards with photos of their choosing.

Internet giant Google is rolling out a much-heralded new mobile computing device that's integrated into a pair of eyeglasses. Here's a discussion of what it's likely to mean for bankers in terms of attracting new customers, improving security and catering to yet another computing format.

U.S. Bancorp and a nonbank partner have agreed to pay $6.5 million to settle charges that they misled members of the U.S. military about the fees charged on auto loans.

In a move to help online prospects better find the financial product that best suits their needs, Comerica has embedded a questionnaire tool in its website.

Bank of America (BAC) is offering software to help small business clients manage their cash.

The latest reason for banks to provide security for their mobile banking users: mobile malware attacks have increased more than six-fold in the past year, according to a recent survey from Juniper Networks.

Mobile text alerts are increasingly a part of a solid mobile banking customer experience. Industry analysts share best practices, common mistakes and occasional quirks occurring in delivering mobile alerts.

Criminals will always find new ways to steal money. Banks still need a realistic timetable from the card networks to upgrade to chip and PIN.

Bankers and companies including JPMorgan Chase and Citigroup praised landmark Supreme Court decisions that expanded federal benefits and struck down some restrictions on same-sex marriage.

On Sunday morning, customers of the Industrial and Commercial Bank of China, the world's largest bank, woke to an unpleasant surprise: Their deposits were not available for withdrawal by ATM or teller (online or in-person).

The consumer-loan company InstaLoan has contracted with FactorTrust for information on the underbanked, to help it expand its pool of loan candidates.

Bay Banks of Virginia in Kilmarnock plans to close a branch and begin offering mobile banking.

Web giants have built empires selling customer data. Barclays' recent acknowledgment that it is also considering selling client information raises the question for the industry of whether the potential revenue gains are worth the reputational and legal risks.

In an effort to simplify its mortgage process and improve compliance, BOK Financial (BOKF) in Tulsa, Okla., has chosen DocuTech's mortgage loan document software.