Branch banking

Andy Harmening will succeed longtime retail banking chief Mary Navarro, who is retiring in June.

A faster network is letting the regional bank bring new technology into its branches and share data with fintech partners via APIs.

At a time when customers are rapidly switching to digital banking, scores of branches are closing. But many institutions — mindful that brick-and-mortar locations remain a critical sales channel — are also experimenting with physical layouts that are focused on technology and generally smaller than traditional branches. In some cases, they have even done away with employees. Here is a look at some of the designs that banks have built as they seek to fuse the physical with the digital.

Instead of waiting to be disrupted by fintech startups, a pair of credit unions are rethinking what they are, who they serve and how they do it — and it's paying off by bringing younger members into the fold.

Banks like TD and U.S. Bancorp are suddenly taking public shots from current and former employees critical of their sales practices, a sign that the industry has not put behind it the questions raised months ago by the phony-accounts scandal at Wells.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

It may seem counterintuitive, but the rise of digital banking makes human interactions in branches more important than ever.

The banking industry as we once knew it has changed, but a world-class, person-to-person, in-store experience still provides a unique way to connect with customers on a genuine level.

Bank of America is revamping its retail network and upgrading its ATMs as it rolls out a new type of branch that bridges the physical and digital worlds.

State Bank of Texas, which bought the failed Seaway Bank in January, is selling nine branches to Self-Help Credit Union.