Branch network

This is the second such pact the Great Lakes State has entered in order to make interstate branching for state-chartered credit unions more accessible.

Some are relying on a national, digital strategy. Others say the right balance of costs and growth comes from more traditional means such as targeted branch openings and out-of-market expansion.

Scott Powell, the CEO of Santander Holdings USA, has spent years contending with a host of regulatory problems. He outlined a long-range vision that includes a branch-focused retail push and possible acquisitions.

The storm dropped record rainfall on the Big Island, leaving one credit union with as much as two feet of water in its basement.

With a rare central Pacific storm set to bring as much as 20 inches of rain on the Big Island, credit unions across the state are shutting down, following the lead of schools, state employees and more.

The bank announced plans to open 100 to 125 branches in fast-growing cities across the Southeast, and will close an equal number in the Midwest. In a way, it's finishing a plan it cooked up nearly two decades ago.

With an average of 2,600 new members joining each month, the Huntsville, Ala.-based credit union recently earned a Credit Union of the Year honor from NAFCU.

Flagstar Bank, which is in the process of buying more than 50 branches from Wells Fargo, has hired Ryan Goldberg as a director of retail banking.

When bank customers are treated poorly by branch employees, it can damage the relationship even if the specific issue is effectively resolved.

As branches evolve to become more education-oriented, banks are taking their cues from retailers, hotels and other service sectors.

New legislation to offer banking services at post offices comes with some flawed assumptions, but payday lending needs an overhaul.

New legislation to offer banking services at post offices comes with some flawed assumptions, but payday lending needs an overhaul.

SunTrust will operate a branch inside Hartsfield-Jackson's main domestic terminal and operate 16 ATMs throughout the airport. Wells said its revenue had been declining.

Bank of America is in expansion mode and wants to add 10,000 retail and other workers who better reflect the communities it serves.

Nutmeg State Financial Credit Union is the first CU in Connecticut to offer in-branch DMV services — a move that could drive new growth at the credit union.

The Pittsburgh company said that the moves would improve both operating efficiency in its retail network and the credit profile of its consumer loan portfolio.

As customers increasingly research products online, they are coming to know more about a bank’s products than workers. This is a problem.

The low-cost deposits that come with the deal for 52 Wells branches in four states should fund the Michigan company's effort to become a commercial lender.

The Michigan company will buy 52 branches and $2.3 billion in deposits from the San Francisco banking giant.

One executive from Security Service Federal Credit Union offers tips on how his CU analyzes branch performance and how other institutions can adopt those same tools.