Customer data

To personalize products and services, banks are now tracking all sorts of alternative data sources, even the manner in which customers type in mobile banking apps.

The bank has long collected data about digital interactions. Now it’s adding tech to gain knowledge from phone call to better understand each customer.

JPMorgan Chase's Jamie Dimon downplayed "too big to fail," warned against the risk of cyberattacks and lectured high-tech giants about their privacy shortcomings during an appearance in Washington.

Envestnet|Yodlee wants accessing data to be as simple as selecting a song to play, while bringing institutional analytic power to the bank branch level.

AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, executives said during a discussion at Finovate.

The law gives residents more — and welcome — control over their data. But it will take work for credit unions to meet the new requirements, such as possibly having to amend third-party vendor agreements.

The bureau's findings and request for information came after acting Director Mick Mulvaney had cited data security as a flaw at the agency.

The time is now for Congress to enact stricter data security standards that better protect credit unions and consumers.

The transparency and responsibility you demonstrate will help you build more trusting relationships with your customers and the public, according to Carl Mazzanti, founder and CEO of eMazzanti Technologies.

To compete with fintech startups, banks need to find more ways to use the mountains of data already at their disposal.

Community bankers take pride in their personal touch with customers, but they must extend it to mobile platforms. A good start is creating digital hubs that let customers view their full financial picture in one place, a chief technology officer says.

To compete with fintech startups, banks need to find more ways to use the mountains of data already at their disposal.

Private equity firms are making loans to midsize businesses and online banks are winning deposits by paying 2% interest; Goldman hires a veteran M&A banker.

The Trump administration's stance on immigration is causing headaches for some banks, how a tiny black-owned bank is turning to fintech to turn itself around; why banks are rejecting Facebook's offer to share data and more from this week's most-read stories.

Capital One's dispute with Plaid raised questions about the ability of banks and aggregators to work together. But the end of that fight, and Capital One's deal with Finicity, show common ground can be reached — eventually.

Financial companies have less than a month to address a third round of cybersecurity requirements, the agency warned.

The company says several banks and credit card issuers are interested in data sharing; rates may go even higher when corporate borrowers need to refinance.

But data privacy is likely to deter banks from partnering with the social media company; the online listings company wants to "reshape" the market.

Small banks are being warned to slow down mobile tool development and check vendor arrangements, as researchers repeatedly find vulnerabilities that can be exploited by cybercriminals.

Aggregate data from analytic and predictive modeling is helping State Employees' Credit Union improve delinquencies and other areas.