Customer experience

The new office will look for ways to improve UX for customers in digital and traditional channels.

Host Card Emulation can bring contactless mobile payments to a wider variety of phones, but there's still some security concerns. That's where 'trusted execution environment' comes in.

The information giant agreed to buy two data businesses from the DTCC as regulators' demands for transparency fuel calls for shared industrywide solutions.

The U.S. government and banks face similar challenges in implementing a biometrics identity system. Both should study what other countries are already doing.

Cambridge Blockchain, a startup that bills its technology as a solution for banks to the competing regulatory imperatives of transparency and privacy, has raised $2 million through a convertible note.

The initiative would add payments to the country's national identity system, but the government wants more time to review Mastercard's proposal.

The president's executive order reflects a lack of trust in the identity information shared between countries. In theory, blockchains are tailor-made to solve this problem, but current systems may not be up to the task.

Facebook now lets users log in using a physical token. If banks gave consumers this option, it would strengthen the security of online accounts — or at least bolster their image.

Some vendors have begun offering authentication platforms through which biometrics and other authentication tools can be plugged into any or all channels. TD Bank is sold on this concept, but others are not completely sure.

Mobile app photo IDs have had mixed success, but Credntia's betting an overall spike in mobile technology will lead to robust use of its app.