Customer service

When a tweet drew backlash from customers and politicians on Monday, it brought into question how banks should couch their messages on social media.

Canada is making a big leap in modernizing identity verification, tapping blockchain technology to let consumers digitally prove who they are to securely access banking and other personal services.

Chantel Chase knows the value of efficiency, and her many ventures at Zions Bancorp. have depended on it.

Bank critics and some lawmakers quickly seized on a tone-deaf posting by JPMorgan Chase that was designed to tout the virtues of saving money.

Many banks rely on the location data they get from carriers through data aggregators to spot fraudulent transactions. With telecom companies shutting that source down, banks are worried it could significantly hurt their capacity to detect fraud.

Larger institutions in particular have made banking so convenient that customers see little reason to move their accounts, according to a new report from J.D. Power.

The artificial intelligence engine will handle simple queries directly, feed information to customer service reps for others and analyze all calls.

Credit unions are losing ground to community banks when it comes to customer satisfaction. Here's how to reverse that trend.

Customers are starting to reveal more to private bankers when they use GoTo, the bank's strategy chief Rilla Delorier says.