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The regional bank wanted to make more timely and relevant offers to its customers, especially in the realm of online and mobile banking. It worked with several vendors on a system to analyze customers’ activity and push out personalized recommendations.
June 2
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The pandemic was certainly a factor, but the Mississippi company says its decision to concentrate interactive teller machines in drive-through lanes and retrain employees who appear on-screen made a big — and potentially lasting — difference.
May 21
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The feature has become popular during the coronavirus pandemic, providing a quick and simple way for credit unions to confirm users' identities as well as promote products and services.
May 10
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Stubbs moved from Ohio to Texas last year to open PNC's first customer care center in the Lone Star State. Then the pandemic hit.
May 5
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Citing the risk of bias and misidentification, cities and civil liberties groups are calling more loudly for a ban on the use of face scans.
May 3
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By migrating to Fiserv’s DNA core account processing platform, Citizens Bank & Trust in Guntersville, Ala., aims to give customers instant updates on balances and transactions.
April 16 -
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