Customer service

Consumers are giving branchless banks far higher satisfaction ratings than traditional banks because of higher rates, fewer fees and better functionality, a J.D. Power study finds.

The Token ring's approach is reminiscent of Amazon's Echo devices, which are bland monolithic speakers that can be loaded with "skills" to enable them to place calls, make purchases, activate light switches and tell jokes.

Chinese bettors withdrawing money from some ATMs in Macau need to do more than punch in their PIN code. They also have to stare into a camera for six seconds so facial-recognition software can verify their identity and help monitor transactions.

Financial firms say the database is unreliable and would like to see it removed from public view. But the industry would also lose access to competitive insights that can be gleaned from the massive trove of consumer complaints.

IdentityMind Global will offer Confirm.io’s remote document verification technology to its clients.

Vinny Lingham, founder and CEO of Civic, discusses the froth in cryptocurrency markets, the mania for "initial coin offerings," the right way to do token sales, the future of digital identity and the banking system's security failings.

Portable digital identities could improve customer experience, cut costs and generate revenue for banks. But who’s on the hook when something goes wrong?

There is an expanding array of choices to reduce paper checking, add speed and reduce cost from billing.

Retailers can use the power of AI and predictive analytics to anticipate shoppers’ needs, writes Denise Purtzer, a vice president at FuturePay.

Business are still reluctant to automate payments and billing, though that can hurt companies financially, writes Daniel Andrew, a vice president at Corecentric.