Customer service

As large banks put stronger fraud monitoring and authentication technology in place, fraudsters have been turning to small banks, like Kennebunk Bank on the coast of Maine. Here's how it fought back.

Page views and sales results don't explain which customers do what, and why they do things (or don't do them), in online and mobile banking.

The Hermantown, Minn.-based institution has added two new counties in Minnesota that it can now serve.

Wymar Federal Credit Union in Louisiana has also distributed a bonus to members.

OceanFirst in New Jersey shuttered more than a third of its branches but says nearly all the customers stuck with the bank because it trained employees to show customers how to go digital.

The quest to implement a broadly accepted digital ID solution may take years, but Jumio is hoping to get headway with a new authentication service leveraging video selfies.

The automaker's finance arm joins Avant, OnDeck Capital and SoFi in the system, which is designed to help verify loan applicants' identities.

The Lee's Summit, Mo.-based institution has paid out $350,000 over the last five years to members.

The bank says it has restored access, but it hasn’t explained how a fire-suppression system at one facility could cause a nationwide outage across all of its channels, or how its system as a whole could have been left so vulnerable to the incident.

Customers reported being unable to access online banking, mobile banking or their debit cards.

Management success isn’t about adopting the latest technology craze or exuding charisma, it’s about prioritizing employees and customers.

Fintechs and payment startups are creating a range of solutions to SME financing, from crowdlending and invoice-backed factoring to digitalization and formalization of business processes, according to OmniBnk's Andrés Abumohor.

Among the lessons David Hijirida learned at the online giant: Companies are often so focused on competitors that they neglect their own customers.

The McLean, Va.-based institution is launching a digital division that will create content that touches on topics beyond banking.

E-commerce's opposite threats of cart abandonment and fraud create butting heads, but advanced authentication could give merchants a new way to manage both challenges.

Regulators are handing out fines for GDPR violations, that while relatively small can have a large impact on the push for sharable identity by drawing attention to how large companies use data.

The Midland, Mich.-based institution returned $19.4 million to members for 2018 through rewards and dividends.

The Indiana-based institution's distribution for 2018 was up more than 60 percent from the previous year.

This is the seventh consecutive year that the Kansas City area institution has returned at least $5 million to its members.

Canada needs to embrace digital identification to "unlock the full potential" of banking and the economy, Canadian Bankers Association Chief Executive Officer Neil Parmenter said.