Lisa Frazier, an adviser to banks and startups, will succeed Steve Ellis, who is stepping down after more than three decades with the company.

The company said the move would help it become more efficient at a time when clients are making greater use of digital channels.

Community banks count on personal service as a differentiator to win business. But legacy technology issues can get in the way.

While working with new fintechs carries some risk, it can also provide community banks with an affordable way to upgrade products and technology.

Readers react to Wells Fargo’s CEO slamming the media, weigh in on regulatory relief, opine on gambling and payments and more.

Women frustrated with limited opportunities for advancement and problems with sexual harassment should consider creating their own financial institutions tailored to the needs of female consumers.

Fill a room with bankers and you'll hear a wide range of views on technology's role in their business.

Supporters say pending legislation would help consumers with little or no credit history. But the bill would instead roll back key consumer protections.

Readers weigh in on the role banks play on gun control, chime in on Wells Fargo’s latest brand campaign, slam the idea of postal banking and more.

Even as banks have built up their defenses, fraudsters continue to find new ways to try steal consumers’ identities to open accounts, take out loans or intercept payments.

Gary Cohn, the former director of the White House Economic Council, said he's still weighing options for his next role but one possibility is a digital bank.

The program has expanded to seek startups in Chicago and Wisconsin for mentoring and potential partnerships.

For the second time in a year, the scandal-scarred bank has launched a brand campaign aimed at restoring trust with customers.

Onboarding technology isn't enough if the account opening process is too cumbersome, a J.D. Power survey finds.

Leader Bank says it can land property managers as commercial clients by helping them handle tenant deposits — and possibly create opportunities to boost CRE lending.

The Michigan bank hopes conversational technology can get customers to talk more freely about their financial health.

Banks often get pushback for spending on improvements to service, but these investments could help retain customers for decades.

The California-based CU gave Credit Union Journal a behind-the-scenes view of what can be a painful process, while another expert offered best practices for CUs considering similar moves.

Many banks talk about the need to replace legacy core systems, but relatively few go through with it. The CEO of Mechanics Cooperative Bank in Massachusetts explains the case he made to his board that the promise outweighed the risk.

Alice Milligan, its chief digital client experience officer, said the company dedicated itself to delivering what customers really want and that more features are on the way.