Some firms are investing in technology to help insurance clients shift to paperless payment processing.

We entrust tech firms with vast amounts of information about our daily lives, with an expectation that they will safeguard it. But have we become too casual in the trust we place with them in exchange for more personalized experience and convenience?

Rather than charge set fees, Aspiration offers customers name-your-fee accounts and donates to charities based on the amount of money it makes.

Jenn LaClair will replace Chris Halmy, who is retiring. She most recently headed up PNC's business bank.

House and Senate bills contain a provision that would let financial firms in all states use digital scans of photo IDs to verify identities of prospective customers. That could ease the account-opening process for consumers in areas where branches are few and far between.

In a relationship-based business, it’s not enough to sell your customers a sharp tool to pay for things. You also have to help them avoid cutting themselves with it.

OneUnited is trimming branches and expanding digital offerings as it builds its brand as a backer of social justice that develops innovative products such as a Black-Lives-Matter-themed debit card.

House and Senate bills contain a provision that would let financial firms in all states use digital scans of photo IDs to verify identities of prospective customers. That could ease the account-opening process for consumers in areas where branches are few and far between.

The financial services industry must change how it attracts, hires and develops data science talent.

The Trump administration’s curious decision to delay rules concerning disabled consumers’ access to websites would appear to give companies a pass on making their sites compliant with the Americans with Disabilities Act. Banking attorneys don’t see it that way.

We entrust tech firms with vast amounts of information about our daily lives, with an expectation that they will safeguard it. But have we become too casual in the trust we place with them in exchange for more personalized experience and convenience?

Bank of America is launching several upgrades to its mobile app meant to make the product more fun and essential to customers' daily lives. It is also expanding digital-only branches through which customers communicate with staff by video.

After two century-old community institutions merged in 2010, they never suspected it would take seven years before their operating systems got along.

During a sit-down interview, Bruce Van Saun, the CEO at Citizens Financial, explained how Washington policy changes could boost lending, why cyber threats keep him up nights and how fintechs and AI are changing the industry for the better.

With millions of Alexa and Google Home devices now in use, first-mover banks are rapidly developing services to let customers control their finances using only their voice — even if there are still many kinks to work out.

Jiko hopes to convince consumers that their funds will be safe in Treasury bills, while also generating higher returns than they would in traditional bank accounts.

Even though they do not face the immediate prospect of regulation requiring an open-banking policy, American banks should act as if they do.

Reform of the Community Reinvestment Act should seek to establish a minimum standard for the volume of CRA activities a bank must complete in its assessment area.

Online banks have been aggressively raising the rates they pay on consumer deposits, and that is forcing mainstream banks to consider following suit or risk losing valuable deposits to their more nimble competitors.

Jayne Opperman is the third new tech hire the bank has made this month.