Online banking

Customers say they like their bank, but in a customer survey banks significantly lagged retail brands like Amazon in ease of service and satisfaction.

In/PACT wants to encourage higher charitable donations by having donors use their banks’ online platforms instead of going directly to the charities.

The central bank’s top regulatory official discussed how the Fed is using listening sessions in isolated communities to understand the effect of losing the one bank in town.

Financial firms must follow customers from mobile devices to desktop and back without missing a beat.

An all-virtual future remains far off, as conversational programs still aren’t capturing the nuance of speech and chatbots have disappointed many customers.

"Normal system upgrade" knocks out SunTrust's online- and mobile-banking ops; "just a matter of time" before Amazon, Google enter mortgages; Wells Fargo looking for Tim Sloan's replacement?; and more from this week's most-read stories.

Several hard realities, including legacy technology and the pace of change in software and apps, leave firms vulnerable to outages that stir public outcry.

Julie Demarigny will be in charge of mobile and online strategies at the San Francisco bank.

The Atlanta bank warned that some customers may experience intermittent access. A routine system upgrade gone awry caused the problem.

The bank chalked up its outage to "a normal system upgrade that experienced technical difficulty."

Halio has served as chief financial officer of Goldman Sachs Bank USA for the past four years, and she previously worked in the company’s credit risk division

The app allows customers to pick and choose the right private banker for them.

Using software from Eastern Bank spinoff Numerated, Bremer Bank says it will be able to approve automated loans to farmers within a minute.

A family-owned community bank in Oklahoma is testing a Spotify-like service by fintech Meed that allows customers to pay $9.95 a month to obtain digital banking services.

Casey Crawford, CEO of Movement Mortgage, bought First State Bank in Virginia last year. He has since injected more capital into the bank in an effort to reinvent it.

Consultant and behavioral psychologist Wei Ke shares his view on the bank’s plan to offer free trading, and why competitors shouldn’t react too quickly.

To keep pace with its peers, Morgan Stanley is ramping up its online offerings in banking and wealth management.

The company built a patch within 24 hours of being alerted to a vulnerability in messaging software used by many banks and credit unions. Fiserv is looking into how this happened while addressing speculation about whether consumer data is still threatened.

How the 'Best Banks to Work For' get employees to love their jobs; Comerica works to address fraud in prepaid benefits program; how to tell if you're banking a pot business; and more from this week's most-read stories.

Online maintenance caused the outage, the second time this year a glitch has caused problems for TD customers.