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Digital channels are likely to delight customers, but poorly performing websites are a major concern, especially as these sites come under heavier traffic loads, writes Mehdi Daoudi, CEO of Catchpoint.
January 25Catchpoint -
SoFi's experience shows that the most prominent names in fintech, while generating massive financial support, still operate in a very volatile world.
January 23 -
E-commerce merchants battling fraud that comes from multiple directions often need to use several different solutions that don’t always mesh well, bogging down the checkout process and inadvertently blocking good transactions.
January 23 -
After a year of teething trouble at the Amazon Go cashierless concept store in Seattle, the e-tailer has finally opened its doors to the public. But no amount of Jetsons-esque technology can prepare the company for a stampede of consumers accustomed to Flintstones-era retail.
January 22 -
Patience could be wearing thin for those awaiting action from the card networks' emerging fraud-prevention protocol known as 3-D Secure 2.0. But after many delays, the technology appears to be awakening from hibernation.
January 22 -
With only two weeks left in his role as CEO at American Express, Kenneth Chenault is already on to a new challenge as he becomes the first black executive to become a member of the Facebook board of directors.
January 18 -
Providing the default card in digital subscription services is one way banks can win back bill-pay business, save customers time and help them manage their data.
January 17 -
There's a clear interest in the airline industry in improving onboard payments, but innovations still lag the terrestrial retail sectors that have pushed advancements in mobile ordering, loyalty and in-app payments.
January 8 -
Most retailers still don't want to accept bitcoin, but that doesn't mean they want to be left out of the cryptocurrency craze.
January 5 -
Ant Financial, the internet finance behemoth controlled by billionaire Alibaba founder Jack Ma, has apologized for roping unsuspecting users into its fledgling but fast-growing credit-score system.
January 4