POS and Retail

Financial services companies such as PayPal, Lydia and RBC are testing chatbots on platforms such as Slack and Facebook Messenger.

The payments industry has been overrun with innovation in mobile, wearable and cloud-based digital payments. But many niches are years — if not decades — behind this trend.

Payment companies like Braintree and the card brands have opened up their technology to external developers. The next generation of merchant apps will require even more flexibility and speed.

The mobile point of sale company's partnership with the coffee chain was designed to bring Square's mobile payments technology into Starbucks locations. But the partnership didn't pan out and ended a couple of years ago.

Jennifer Miles will join Ingenico later this year to help the company's North American expansion and mobile point of sale efforts.

Contextual commerce is the next big thing in retail as the payments transaction slides to the background. But it relies on building sophisticated consumer relationships.

For some time now, restaurant chains have been adding mobile order-ahead options, betting they’d be popular with their customers. But even they were caught off guard with just how big of a hit the technology is turning out to be.

Thousands of U.S. merchants are still holding out against EMV because they see no immediate threat from counterfeit card fraud, and business goes on. But a less obvious change in payment card acceptance may finally force them to upgrade.

When e-commerce fraud spikes, it can be tempting for merchants to pile on more controls and risk turning away otherwise legitimate transactions that appear to be fraudulent. The alternative is often to shut off these controls altogether and leave themselves vulnerable to criminals.

More everyday products are becoming connected devices, including refrigerators, washing machines and even mirrors. As each household item evolves, companies are eager to transform them into channels for shopping.

Chatter about bank-nonbank combinations pops up frequently, as it did in a low-profile way this week, but there are reasons you should be skeptical even in these anything-could-happen times.

Buying clothes can be a tedious process of waiting in lines to get into the dressing room, and then waiting in line again to make a purchase. As it turns out, eliminating the second half of this process can also reduce the first half.

The Canadian Federation of Independent Business (CFIB) and Mastercard have reached an agreement that will reduce payment card interchange rates for members of Canada’s largest small-business organizations, bringing them on par with large merchants’ rates in the market.

First Data's quest to be viewed as a diverse digital company means it can't just offer a product; it has to offer a platform that other companies can use.

As American Express and Citigroup clashed over which issuer would get the coveted Costco Warehouse credit card business, one area remained undisputed and out of their hands: Payment processing for Costco's small business clients.

ISOs and agents have a firm hold on selling payment terminals, but that's not where the real action is. Today, merchant acquiring is about tying payments to things such as advertising, marketing and loyalty programs.

OMA Emirates, a UAE-based payments provider, has acquired India-based MobiSwipe Technologies, a mobile payments provider launched in Mumbai in 2012.

Hotels and other hospitality businesses need to adopt new security technology methods such as biometrics to stay ahead of the crooks.

Consumers want to use e-commerce, digital payments and other new card innovations, but are still wary of fraud. Here's how to help them get over that fear.

KKR & Co. said fourth-quarter profit more than quadrupled as its private equity portfolio gained and it sold its final stake in Walgreens Boots Alliance Inc.