Vendor management

The $1.1 billion-asset credit union will move to Fiserv's DNA platform while implementing other services from the technology provider.

All three credit unions hold less than $250 million in assets.

A community bank in Pennsylvania made up its own holiday of sorts — including a product demonstration and a 1982 DeLorean reminiscent of "Back to the Future" — to encourage bank customers to try out new fintech features.

Small banks and credit unions say slow responses and outdated products from the establishment tech vendor can become a drag on their innovation efforts.

Legacy tech vendors have traditionally offered decadelong contracts. But given constant change in the industry, small banks today should push for three-year deals, a bank CEO says.

Small banks are being warned to slow down mobile tool development and check vendor arrangements, as researchers repeatedly find vulnerabilities that can be exploited by cybercriminals.

An integrated payments and receivables solution is helping two Michigan credit unions boost engagement with small business members.

The company now serves more than 1,000 credit unions.

New service provides credit scores to members via mobile, home banking.

Credit unions undergoing core conversions may stick with third-party vendors for certain services, but in some cases that can cause more harm than good.