Workplace culture

Financial institutions can take a few easy steps to ensure their leadership is more representative of their customer base, including looking outside of the industry for talent. Women and people of color are not that hard to find.

Promoting diversity must go beyond putting women in the C-suite. It’s about creating products and practices that help support and elevate those who tend to be overlooked.

Mary Mack, the head of consumer banking at Wells Fargo, said Thursday the San Francisco bank has made significant progress in fixing its culture after a series of scandals over the past two years.

At American Banker's annual Most Powerful Women in Banking gala on Thursday evening in New York, honorees urged the industry to promote more women and people of color.

The House Financial Services Committee is examining sexual harassment charges against FHFA director Watt. American Banker reporter Hannah Lang offers her take.

From "BayBucks" to service excellence awards, California's Bay Federal Credit Union is committed to recognizing staff who go the extra mile.

From "Orange Outs" to balloon towers and more, the Alabama-based credit union is committed to creating a rewarding working environment.

Tracy Ashfield, a veteran of the mortgage industry, will take over at American Credit Union Mortgage Association when Bob Dorsa retires in January 2020.

Riverside, Calif.-based Altura Credit Union believes happy staffers will lead to happy members.

The question "Why do we exist?" is key to the credit union's engagement and motivation strategies.