Workplace culture

The annual ranking, a collaboration between Credit Union Journal and the Best Companies Group, involves surveying employees and reviewing each institution's workplace policies.

The new order is the strongest move yet by a U.S. bank to require employees to return to the workplace.

A report from the trade group, released Tuesday, follows a June resolution from its board of directors recognizing historic, systemic and institutional racism in the U.S.

Some institutions have long worked to recruit a diverse workforce and address discrimination but these initiatives have taken on greater importance as protests have highlighted racial inequality.

Recruiting directors from a variety of backgrounds is a challenge familiar to many credit unions. A member of one of the nation's largest CUs is calling for that institution to address the problem.

Sells, American Banker’s Digital Banker of the Year, explains how he encouraged his team to take risks on projects like a three-minute account opening process and a system that analyzes core data in real time to help set deposit prices.

As protesters continue to take to the streets to express outrage over racial injustice and inequality, banks — for the first time — will commemorate the date that marks the end of slavery in the U.S.

Some of the industry’s biggest institutions intend to keep a significant portion of their staff working from home indefinitely. That’s raising new questions about organizational cultures and how to appropriately utilize credit union facilities.

Many of the cultural changes instituted by Hisham Salama, one of American Banker’s 2020 digital bankers of the year, have led to a more agile tech team and higher customer satisfaction scores.

The regulator has formed the Culture, Diversity and Inclusion Council, which will conduct a survey of NCUA's culture to identify areas that need improvement.