Workplace culture

Financial institutions can take a few easy steps to ensure their leadership is more representative of their customer base, including looking outside of the industry for talent. Women and people of color are not that hard to find.

Promoting diversity must go beyond putting women in the C-suite. It’s about creating products and practices that help support and elevate those who tend to be overlooked.

Mary Mack, the head of consumer banking at Wells Fargo, said Thursday the San Francisco bank has made significant progress in fixing its culture after a series of scandals over the past two years.

At American Banker's annual Most Powerful Women in Banking gala on Thursday evening in New York, honorees urged the industry to promote more women and people of color.

The House Financial Services Committee is examining sexual harassment charges against FHFA director Watt. American Banker reporter Hannah Lang offers her take.

From "BayBucks" to service excellence awards, California's Bay Federal Credit Union is committed to recognizing staff who go the extra mile.

From "Orange Outs" to balloon towers and more, the Alabama-based credit union is committed to creating a rewarding working environment.

Tracy Ashfield, a veteran of the mortgage industry, will take over at American Credit Union Mortgage Association when Bob Dorsa retires in January 2020.

Riverside, Calif.-based Altura Credit Union believes happy staffers will lead to happy members.

The question "Why do we exist?" is key to the credit union's engagement and motivation strategies.

Teresa Tanner expanded beyond her human resources role at Fifth Third to take on other duties. Her new responsibilities include fostering a culture of innovation.

A challenging diagnosis for her son prompted a senior executive to make changes at work, and Old National Bank's reaction offers a lesson for those serious about retaining female leaders.

What if you have workplace flexibility policies and women, afraid to be seen as less committed than male peers, don't use them? Take a lesson from BMO Financial.

Getting more women into managerial posts matters to TD Bank, and a robust mentoring program is making a big difference.

HSBC’s Diane Reyes has spent much of the past year spreading this message to the roughly 10,000 employees she leads: Conduct counts.

For Rosilyn Houston, success at BBVA Compass centers on improving its workplace culture.

Outside of CEO Tim Sloan, Hope Hardison is the Wells Fargo executive who is most responsible for rebuilding the bank's damaged reputation.

From supporting employees fighting illness to ensuring staff are there for important moments with their real families, Landings CU is committed to kinship.

The full ranking of all of 2018's Best Credit Unions to Work For, as determined by the Best Companies Group.

The former EVP/chief information officer has been interim CEO since May, following Pete Sainato taking the helm at Transportation Federal Credit Union.