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PERSONAL TOUCH: Mobile and other technologies are stealing traffic from branches, but "there's always going to be that need for human interaction," according to Valley National's first vice president Marc Piro.

How Banks Can Prepare for a Rush of Mobile Users

Nearly 150 million U.S. adults are expected to be banking on their mobile devices by 2018, and lenders can roll out the red carpet with user-friendly apps and modernized branches.

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