Technology

WASHINGTON — Seven financial trade groups announced Monday that they are banding together to push legislation that would extend banklike data security standards to retailers and nonbank businesses.

Chart tracking complaints to the CFPB.

As the CFPB prods banks to improve their debt collection processes, tech firms are applying artificial intelligence, chatbots and self-service portals to create a more enlightened approach.

Elder fraud concept

Most financial institutions are seeking ways to speed up payments, but one neobank is looking to slow them down to protect a segment of the population frequently targeted by scams.

CFPB

In 2023, the Consumer Financial Protection Bureau cited Citibank for discriminating against Armenian Americans. The recent turmoil at the agency raises questions about whether the bureau will be able to carry out similar actions in the future.

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SpringFour CEO Rochelle Gorey wearing headphones at BMO contact center

The fintech SpringFour has partnered with financial institutions to connect individuals to community resources in a record-long U.S. government shutdown.

Santander US CEO Christiana Riley speaks at Navigator Global US launch on Thursday, November 6, 2025.

The Spanish bank says it can connect small and medium-size U.S. businesses with local market experts on its newly launched digital platform Navigator Global.