AI-driven analytics can help both pure-play and brick-and-mortar brands understand the frustrations of their users at an elemental level — which buttons remain unclicked, which form fields make them leave, and which customer paths are dead ends, writes Jonathan Cherki, CEO and founder of ContentSquare.

The Omidyar Network has invested in five challenger banks. Tilman Ehrbeck, who is leading its financial inclusion efforts, says the firm will invest more in apps for gig workers and retirees next year.

As an industry, we need to take the risks of poor AI design and algorithmic bias seriously, says Ralf Ohlhausen, business development director at PPRO Group.

Credit union business boomed in the wake of the financial crisis, but that growth could backslide if the industry doesn't keep up with the competition.

The massive number of fraudulent bot attacks on the payments ecosystem and financial services is compounded by the fact that many current data protection tools are not designed to detect this automated crime network.

The Federal Reserve is paying close attention to how it might regulate artificial intelligence and machine learning, Fed Gov. Lael Brainard said in a speech Tuesday.

Consolidation across the financial space isn't going to slow down, but one analyst says credit unions have a significant advantage over the competition.

An effective data analytics strategy could require rethinking all your institution's processes and touch points.

Rich Karlgaard, who has spent 20 years at Forbes, shared insights into trends and best practices for credit unions

Promontory Financial Group CEO Eugene Ludwig says AI tools can remove the risks — and discrimination — involved in opening the U.S. financial system to newcomers.

Serverless computing has its proponents — Capital One and BBVA among them — but the service hasn’t yet proven it can fulfill general systems needs in banking.

Most people who won't tell another human being they're broke, but they will tell a chatbot, said Patrick Kelly, assistant vice president for digital product development at USAA.

Michelle Moore, head of digital banking at Bank of America, explains the top use case for the virtual assistant so far.

Burak Arik, founder and CEO of Maxitech, said the fintech's banking customers want to be able to offer virtual assistants for a wide array of purposes including personal financial and letting people pay their rent with a voice command.

Jelena McWilliams has signaled a thaw in the agency’s approach to industrial loan companies, but she said tech firms and other nonbanks seeking charters should face the same level of regulatory scrutiny as more traditional banks.

The high-profile Michelle Moore will step down at year-end, to be replaced by David Tyrie. More synergy between digital operations and consumer products, while maintaining financial discipline, seems to be an important priority.

With Cybersecurity Awareness Month drawing to a close, CU Journal asked experts a simple question with no easy answers.

The merger could help make open source and cloud computing more commonplace at banks. But it may have an unintended consequence as well.

RPA changes the game, enabling the automated transfer of data between different systems, and bringing significant levels of improved efficiency to the organization, writes Christine Parker, vice president and financial services industry market lead for Pegasystems.

Striking the right balance between personalization and privacy is just one challenge the startup Finn AI is grappling with as it refines the artificial intelligence behind banking through Alexa and other devices.