Analytics

Recipients of the 2016 FinTech Forward awards discuss the various factors that are keeping banks from fully embracing the digital world the way startups do.

Recipients of the 2016 FinTech Forward awards say banks and startups looking to collaborate can overcome their cultural differences by focusing on the customer experience and their complementary strengths.

Online lenders' struggle with fraud is driving them to join new networks designed to find links between fraudulent loan applications and signs of borrowers trying to obtain multiple loans simultaneously.

Recipients of the 2016 FinTech Forward awards discuss how evolving technology will reshape banking in the years ahead.

What matters is what the customer gets, not how they get it. Investing in digital distribution yields little unless banks are delivering the products and services that customers crave.

"I'm both," could be the answer a mobile customer of USAA and perhaps other financial institutions gets in the not-too-distant future from a virtual assistant powered by artificial intelligence, key nuggets of customer-specific data and other technology.

Combining biometrics with device ID, social data, behavior patterns and other factors builds a strong foundation for artificial intelligence to conduct identity proofing and transaction authorization.

Our FinTech Forward Companies to Watch are helping banks step up their game by offering virtual assistance, better money management tools and other solutions.

Every merchant knows the saying: "Half the money I spend on advertising is wasted; the trouble is I don't know which half." But perhaps Visa knows.

The private student loan market is dominated by large players, but some community banks are turning to a third-party tech company to help them get in the game.

The traditional audience for prepaid cards is the underbanked or unbanked, many of whom are excluded from the mainstream financial services system due to their lacking credit histories. Green Dot is nevertheless pursuing this audience with a Platinum Visa secured credit card that requires an upfront cash deposit and carries a raft of fees.

Lenders are starting to bring artificial intelligence into their lending processes. Some wonder whether the machines can make rational, unbiased choices.

Bankers may have a reputation for being old-school, but their rapidly growing digital-ad budgets are in step with the rest of the business world. Banks can both gather valuable demographic data from who clicks on their ads and better measure returns on their investments.

Fiserv, Inc. has beefed up the predictive powers of its core ACH fraud-screening tool with additional data sources, enhancing banks' abilities to block suspicious electronic transactions in real time.

Banks can be more effective in connecting with customers by offering them personalized communications, rather than bombarding them with general sales pitches.

Who knows more about customers than banks? With great data comes great responsibility, though. Banks are expected to show their customers they know them, but are held to a higher standard than, say, Netflix.

The sheer amount of data created in recent years has exploded, leaving banks with a tremendous amount of data sets to mine through. Community banks need to utilize analytics to stay competitive with their big-bank peers.

Nearly six months into its partnership with TD Bank in Canada, Moven is on the hunt for additional partners as it looks to take its real-time spending insights to the masses.

Loyalty programs are likely the underpinning of the adoption of mobile payments, so banks need to make sure reward points are part of their digital offerings.

The era of banks and fintech companies cozying up to each other is in full bloom. Fintechs realize they can better disrupt the industry from within, while banks are looking for partners to help them navigate the digital world. Here's a look at how banks worldwide are buying, investing in and in some cases lending to fintech firms.