Voice authentication software has improved call center service at Virginia Credit Union and shortened call times by nearly 25 percent.

The fintech is partnering with WebBank to offer a normal-rate, unsecured credit card for people with no credit or a thin file. Petal will consider how much money consumers make, the bills they pay on a monthly basis, and trends in volatility in their income and expenses.

HSBC is letting artificial intelligence software predict the types of reward offers card customers prefer. It's driving up response rates in marketing tests, but the process raises privacy and other issues.

Extending this functionality into corporate cards has the potential to make the commercial payments process more seamless and secure, writes Russell Bennett, chief technology officer at Fraedom.

Wells Fargo gets tipped off by OCC on investigation; HSBC is wading back into U.S. mortgage waters; a bank uses artificial intelligence to combat money laundering; and more.

Banks should adopt a more collaborative process to usher in innovation and refine digital strategy, says SunTrust CIO Scott Case.

Eno is into reality TV, says Capital One's head of artificial intelligence. Who's afraid of big, bad Amazon? Not Nandita Bakhshi. Goldman Sachs won’t be breaking any glass ceilings. Plus, a study on sexual harassment in banking.

The wave of payments fraud that's sweeping the globe shows no signs of abating. Martina King has an answer in an artificial intelligence-driven platform that has drawn the interest of some of the world's largest banks, payment processors, merchant acquirers, insurance companies and gaming organizations.

Financial agencies must prepare themselves to evaluate the practical effects of automated decision-making in lending and other programs to better detect fair-lending violations.

Security risk management works best when artificial intelligence and humans work together, writes Suresh Dakshina, a president at Chargeback Gurus.