Klarna, the Swedish fintech that recently received a banking license, has already inspired a generation of similar fintech competitors.

Whether it is a bank branch or an automated fast-food kiosk, talented and engaged employees will remain integral to future success.

The promise of fintech is that it might offer underbanked consumers access to financial products. But some are worried that relying on algorithms to make credit decisions could open up problems of its own.

Imagine if we could take all the data that's coming from the real economy and use that to discern price, predict performance, understand risk and make better investment decisions. The only feasible way to do this is through artificial intelligence.

Decision Intelligence uses artificial intelligence iin an attempt to increase the accuracy of real-time approvals of safe transactions and reduce false declines.

A dad challenges JPMorgan Chase’s parental leave policy. A shareholder proposal to address the gender pay gap gets shot down at Citigroup. Plus, Cathy Bessant, Yolande Piazza and Elizabeth Warren.

Readers weigh in on chatbots, Amazon’s physical footprint expansion plans, alternative credit data and more.

The image of traditional custody banks is as stodgy as it gets, but some are using machine learning to help their clients and their own research teams glean insights from massive amounts of data.

The chatbot at DBS’s digital bank in India handles most customer service questions but can also sense when it is time to hand something off to a real person.

Zack Gipson, USAA’s chief innovation officer, also discusses the challenges of bringing a human touch to digital channels in a brief but candid Q&A.