Artificial intelligence is helping banks and credit unions reduce friction points in their customer experiences and more, per new research from American Banker.

Multimodal, real-time identity verification can strengthen voice, video and behavioral biometrics, analysts and executives say.

The New York bank is the latest to offer generative AI to all its employees and agentic AI to developers. Chief Information Officer Marco Argenti explained the bank's next steps with the technology.

A huge percentage of Americans, particularly Gen Z and millennials, score poorly on financial literacy tests, with predictable consequences. AI-powered agents would help empower them.

First-party fraud — customers claiming they never made a transaction when they know full well they did — is a growing problem for banks. An emerging host of vendors including Socure are offering machine learning models that detect this.

The fintech has made its core payment app interoperable with Venmo and will connect 2 billion users through partnerships in India, China, Brazil and other major digital commerce markets.

American Banker's Frictionless Fraud report finds not all institutions are well assured their customer verification tools can keep up with new schemes.

Sam Altman, the founder and CEO of OpenAI, said the rapidly growing capabilities of AI are rendering many of banks' fraud prevention measures useless and warned of an "impending fraud crisis" if banks don't update their processes.

Google, Oliver Wyman and Corridor Platforms offer bankers a safe space where they can experiment with using generative artificial intelligence for customer interactions.

The Rhode Island-based bank plans to use artificial intelligence to boost efficiency and improve customer service. "Everything is fair game," said CEO Bruce Van Saun.

New York Life and D.E. Shaw are among the companies encouraging use of large language models throughout their organizations.

The bank is using Cognition's Devin AI agent to automate simple tasks for programmers, with human controls.

Cyber firms are teaming up with cloud providers to build faster, smarter AI-powered defenses.

Intuit and Ramp, two firms that work with fintechs that compete with banks, are using agentic artificial intelligence to automate mundane tasks.

Several large banks are deploying agentic AI. There's a big difference between managing people and managing AI agents.

The AI and cybersecurity-focused startups completed the vetted proof-of-concept program to prepare for their next level of growth.

French bank BNP Paribas is launching a U.K. fintech incubator that will host generative AI startups that have developed applications for banks.

As AI and digital assets become mainstream, banks are spotting new opportunities to integrate payments with other activities.