Given the rapid pace of change across the industry, it’s wise for banks to focus on improving customer service rather than chasing the strategies of their rivals.

Sure, banks are closing more branches than they are opening, but many still view them as important channels for selling products, dispensing advice and gathering deposits. Here's a look at banks large and small that are opening branches (or, in Capital One's case, cafes) in new markets.

Financial companies that derive most of their revenue from online and mobile channels have substantially higher fraud costs than do similarly sized companies that rely less on the internet, according to a new report.

The $12 million settlement forced WSFS to reduce its fourth-quarter earnings.

A debate is brewing about whether rising rates mean banks must pay more to hold onto deposits from city and county governments — and whether they are worth it. Some would say no question on both counts, while others say it all depends on the financial strategy of the client and how badly the bank needs that client.

Camden R. Fine and the Independent Community Bankers of America would be better off if they spent more time protecting community banks and less time attacking credit unions.

Iowa lawmakers are considering a bill that would lower taxes for banks and impose a franchise tax on credit unions. The move could be a bellwether for other states looking at similar measures.

Kathleen Henry and Steven Antonakes have been named to the bank's management committee.

Two House Democrats are asking the Pentagon for information about its contacts with Stephen Calk, CEO of a small Chicago bank that made $16 million in mortgages to President Trump's campaign manager.

The bank will spend an additional $1.4 billion on technology in 2018 to gain share and boost efficiency, executives said Tuesday. But they were peppered with questions about whether the big investment will yield a big financial return down the road.

Aspiration Bank relies on software tools to pull data from diverse sources to prevent fraud in account applications.

While the $632 million-asset nbkc bank was the smallest known participant in the recent round of funding for Greenlight, the investment wasn't its first foray into fintech.

The quarterly earnings decline from a year earlier was largely due to a one-time hit to the value of banks’ deferred tax assets, according to the agency’s Quarterly Banking Profile.

The retailer's foray into wealth management is a wake-up call for an industry that often overlooks female investors.

The company will also surpass $10 billion in assets when it buys Community Bank.

The Houston-based ATM-management company was previously concentrated in the South.

The bank will serve the state’s three largest cities; the head of the unit that failed to pay retirement benefits to 13,500 people is leaving March 1.

In an interview during his first day on the job, Anthony Noto also spoke about improving the firm's culture and the prospects for an IPO.

The Charlotte, N.C., company will open 500 new branches and hire 5,400 employees as it continues to expand in midsize cities across the country.

Savings Bank of Walpole and New Hampshire Mutual Bancorp believe merging help them preserve a banking model that has faced pressure in recent years. The CEO at Savings Bank will also replace New Hampshire Mutual's retiring leader.