Consumers are still the driving force of payments innovation — even in business use cases, according to honorees from this year’s Most Influential Women in Payments who spoke at American Banker’s Payments Forum.

The bank and insurance company continues to battle its rivals over their use of technology USAA claims it invented.

Online-only banks that place a premium on personalized customer service receive higher satisfaction ratings, according to a new survey by J.D. Power.

The point-of-sale lender is teaming up with Fiserv to streamline its onboarding process for merchants. It's part of Affirm's effort to differentiate itself as more banks and fintechs enter the highly competitive buy now/pay later market.

A clear, cross-agency regulatory framework is needed to help the industry embrace the promise of this new financial services paradigm.

Completion of U.S. Bancorp’s $8 billion acquisition of MUFG Union Bank, originally slated for June, has been pushed to the second half of 2022, the seller’s parent company says.

The former JPMorgan Chase executive will will replace Jim Hays, who is retiring.

The Federal Reserve’s forceful moves to fight inflation are resetting expectations about how quickly banks will need to start raising their deposit rates.

The Birmingham, Alabama, bank is moving its head of consumer banking, Scott Peters, into a new role as chief transformation officer to build new technology infrastructure.

The Cincinnati bank was targeted for the second time since 2018 when an armed man took hostages at a branch in suburban Chicago this week. Security experts say traditional robbery training may have to be expanded as active-shooter situations become more common.

David Reilly oversaw cybersecurity efforts at the bank for years and has learned how employees with access to sensitive information can be flipped, conned or extorted into cooperating with hackers.

Tom Anderson currently serves in a compliance role overseeing personal banking and wealth management at Citi. He will succeed Mary McNiff, who is moving into a new position at the $2.4 trillion-asset bank.

Consumer complaints surged in March, shortly after the North Carolina bank completed a core technology conversion to bring together BB&T and SunTrust. Truist is still dealing with the gripes, which involve delayed access to cash, difficulties using debit cards and excruciatingly long wait times.

The banks have reportedly facilitated trades of Russian sovereign and corporate debt. Two Democrats in Congress want more information, saying that the dealings, though legal, may undermine efforts to hold Russian President Vladimir Putin accountable for the invasion of Ukraine.

Global warming continues to hold the attention of the industry. Firms are not standing still, but responding proactively.

A semiannual online banking scorecard highlights areas where banks are doing well and could improve, such as customizable home pages and transparent fees.

The Minneapolis company believes a new partnership with LiquidX will grow its niche supply-chain financing business by 'multiples.' The goal is to help more suppliers get paid early in a system that's been pinched throughout the pandemic.

Roughly 24,000 people had new foreclosures listed on their credit reports in the first quarter, up from about 9,000 three months earlier, a Federal Reserve Bank of New York report says. States are trying to cushion the blow on homeowners now that many pandemic-related federal protections have ended.

Card issuers have pushed for more direct access to iPhones for years, and with the tech giant's policies facing fresh political and legal heat, Wells Fargo exec Ukrike Guigui says a more open mobile payment market would benefit merchants and consumers.

Amid fresh competition from newcomers seeking to build brand recognition, banks that sponsor pro sports teams are leaning into content that tells a story about their connections to local communities.