Whether it is a bank branch or an automated fast-food kiosk, talented and engaged employees will remain integral to future success.

CUNA CFO Council announces excellence awards and more credit union professionals in the news.

Wells Fargo beats out other banks — and by a wide margin — in BrandZ’s ranking of most valuable brands; American bank CEOs make much more than their foreign counterparts.

Rice is retiring after more than 18 years of service and turns the reins over to the CU's vice president and compliance officer.

Readers criticized a credit union securitization proposal, weighed in on scaling back the CFPB’s complaint database, debated the need for banks to examine gender-based salary comparisons, and more.

Two women who lead innovation efforts at major U.S. banks are having opposite experiences. Christine Lagarde calls for male allies to help with gender equality, and Geena Davis wants your input.

Out of the ashes of the fake-accounts fiasco, heads of business lines became more open to change, an executive at the bank’s innovation group said Wednesday.

A 99-year-old finally retires at one CU while another credit union recognizes its employee of the year.

The refusal by top U.S. banks and credit card companies to respond to investor concerns about gender inequity is in contrast with progress by U.K. banks.

A dad challenges JPMorgan Chase’s parental leave policy. A shareholder proposal to address the gender pay gap gets shot down at Citigroup. Plus, Cathy Bessant, Yolande Piazza and Elizabeth Warren.

Recruiting a strong lending team, board elections, special awards and more credit union professionals in the news.

One of the biggest challenges after a merger is deciding which people to keep and which to let go. Learning to identify certain habits and skills could simplify those decisions.

Royal Bank of Canada, the country’s second-largest lender by assets, is cutting about 450 positions, mostly at its headquarters.

SkyOne shuffles up its senior management team and more credit union executives in the news.

Narcissistic biases can lead us to favor those who look like us or have similar backgrounds or other common bonds. This inevitably affects the quality of hiring and risk management decisions.

Wall Street is whining about a New York City law meant to close the gender pay gap; CEOs vow action on diversity; and could a female college football player be an NFL first?

Consumers are making a bold request of their health care providers: Make it as easy to pay for services as it is to buy products from Amazon.com.

The American Civil Liberties Union is accusing JPMorgan Chase of violating the Civil Rights Act by discriminating against fathers when they ask for parental leave.

The New York firm, which offers high-cost credit to small businesses, has attributed its recent struggles to certain loans performing worse than had been expected.

Credit unions and other industry stakeholders announce new board members