Managers have been trained on how to resolve conflicts with customers. They can use that training to minimize intraoffice political squabbling.

Smarsh, which enables banks and other clients to archive employee communications, is buying the AI firm Digital Reasoning as employers increasingly seek surveillance options for personnel working from home.

Todd Sheffield has announced his intention to step down from the Santa Rosa, Calif.-based institution, which he has led since 2003.

John Lewis, who is currently general counsel for the New York-based credit union, will take over for CEO William Predmore, who is retiring at the end of the year.

Many employees, particularly women, are likely to become unexpected caregivers at some point. Companies should do more to ease their burden, says a top retirement and wealth specialist at Bank of America Merrill Lynch.

Opening a bank or investment account — or even securing employment in a racism-free workplace — is out of reach for many Black Americans.

Vendors such as eFinancialCareers, Paradox and pymetrics work with banks to assess job applicants based on their skills and not other factors. But the technology has its limits.

Banks must address the societal issues that resonate deeply with their customers and communities, says Regions Financial chief John Turner.

The region now leads the nation in virus cases, and with winter lurking the fear is that the outbreak will only get worse.

“The asset management industry in particular has found it is quite productive to work from home,” says Mary Erdoes, who runs asset and wealth management at JPMorgan Chase.