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Culture is key at Washington Trust, as it is at many of the 75 banks in our Best Banks to Work For rankings. Having a custom word to describe its community-oriented philosophy helps fuel conversations about it, and letting employees personalize the meaning (no scripts here) fuels a sense of empowerment and enthusiasm.

Nearly all branches in storm-affected areas were still closed a week after New Orleans' levees broke, but regulators and bankers went to work opening new emergency branches and taking other steps to get institutions operating again.

Consumer Financial Protection Bureau Director Richard Cordray said his possible political ambitions did not affect the small-dollar rule, while declining to spell out if he was running for office.

The Pay It Plan It feature allows customers to create payment plans for individual purchases, similar to personal loans. The plans include a fixed fee and no interest.

London-based Jumio has partnered with Plynk, a consumer messaging app available to consumers in Europe, for verifying new customers’ identities during the onboarding process.

The agency has a relatively new program designed to quickly get funds into disaster-stricken areas. The problem is that many bankers don't know it exists.

As Republicans policymakers pursue efforts to revamp the Consumer Financial Protection Bureau and replace its leadership, state agencies are already preparing to fill any vacuum that might ensue if the CFPB steps back.

First Tennessee took a leap of faith to hire a young digital services company for its overhaul of mobile and online operations, and it says its decision has paid off.

Costco is testing self-checkout lanes at some of its U.S. stores as part of a push to speed up the brick-and-mortar shopping experience.

CUs, foundations and other industry stakeholders are stepping up to assist those impacted by the massive flooding taking place across Texas and Louisiana.