Mobile banking

More and more FIs are adding videoconferencing at branches, but consumers might prefer to video-chat from their phones. Unlike with mobile banking, shirts and pants will likely be required.

Banks are adding videoconferencing at branches, but consumers might prefer to video-chat from their phones. Unlike with mobile banking, shirts and pants will likely be required.

Now that the Federal Reserve has raised short-term rates four times in the past 18 months, all eyes are on deposit costs as banks seek to keep pricing low and fatten margins. But that effort is complicated by the fact that banks must prepare for the unwinding of the Fed's balance sheet and consumers' rapid adoption of mobile deposits.

Citigroup is expanding its payments partnership to allow its card members to use their ThankYou rewards points for purchases at PayPal checkout in the U.S.

The bank's new Control Tower app is designed to empower customers to track where their financial data is stored and to simplify their control over where it goes and what is done with it.

Small-business customers of Bank of America can now apply for credit through the bank’s digital channels.

Though they might have less money to spend on digital than their larger counterparts, community banks can still provide a top-notch mobile experience.

The white-label banking platform provider Urban FT has purchased the mobile banking technology firm iParse and several of its patents.

N26 will soon add insurance service to go along with its mobile payments, and credit and savings accounts.

Apple's plans to display a bright blue bar on iPhone screens when an application is monitoring the user's location may feel like a threat to location-based marketing. More likely, it is an overdue wake-up call for banks to improve their communication about the benefits of location data.

The iPhone is 10 years old. Here’s a look at some of the ways the Apple product and the boom in smartphones overall have shaped banking in the U.S. over the past decade.

Consumers are giving branchless banks far higher satisfaction ratings than traditional banks because of higher rates, fewer fees and better functionality, a J.D. Power study finds.

Banks are making it easier to log in, adding expense trackers and simplifying payments as they try to get corporate clients to use mobile more.

The following are some of the noteworthy things we heard at American Banker’s Digital Banking 2017 conference held earlier this month in Austin, Texas.

A dad challenges JPMorgan Chase’s parental leave policy. A shareholder proposal to address the gender pay gap gets shot down at Citigroup. Plus, Cathy Bessant, Yolande Piazza and Elizabeth Warren.

Readers weigh in on chatbots, Amazon’s physical footprint expansion plans, alternative credit data and more.

The CEO of Citi’s innovation group says she and her staff of industry outsiders are driving change within the 215-year-old bank.

Customers of the Pittsburgh company were unable to access their accounts via online and mobile channels for several hours on Tuesday.

The chatbot at DBS’s digital bank in India handles most customer service questions but can also sense when it is time to hand something off to a real person.

The most innovative projects shared at Digital Banking 2017 involve embedding banking in popular devices and apps like Facebook Messenger and Amazon Echo.