Companies from Bank of America to PlainsCapital have ditched dull webinars and found more engaging ways to train workers to show empathy to clients and explain bank programs.

Michael Butler relied on partnerships with tech startups in areas such as checking and mobile banking to turn Radius into a digital-only bank before its sale to LendingClub. As the new CEO of Grasshopper Bank, he plans to strike similar deals to expand beyond business lending.

Some banks are removing the term “sales” from training materials out of fear regulators will accuse them of unethical, high-pressure tactics. But that’s an overreaction to federal probes of extreme cases — sales are essential to growth.

The best-performing banks' revenue rose at nearly twice the rate of expenses thanks to mortgage refinancing and the Paycheck Protection Program.

The deal should allow the prepaid card issuer to expand its footprint in a business it entered seven years ago.

Christine Channels will oversee a group of branches focused on low- and moderate-income areas, according to a memo from executives who run the division.

By becoming a bank, the digital-only challenger zigged when other fintechs zagged. Some of the short-term consequences of that decision — including heavy regulatory costs — are becoming clearer, but CEO Colin Walsh says the company is sticking with its long-term growth strategy.

FinTrust Capital Partners in South Carolina has $2 billion of assets under management.

Princeton Portfolio Strategies Group would become the sixth asset management business that the New Jersey banking company has bought since 2014.

The Pennsylvania company will offer commercial loans and treasury management services after hiring bankers in Dallas and Orlando.

The Facebook-affiliated currency, formerly Libra, aims to benefit from the bank's blockchain expertise and regulatory status.

The change reflects the name of the Susser family, which bought the bank in 2018.

Citigroup Chief Executive Jane Fraser said she’s “very bullish” on the immediate outlook for the U.S. economy, and the banking giant is still planning to add more branches around the country.

In partnership with the startup Hope Trust, the Chicago bank is piloting tools that will help people with disabilities, their families and caregivers manage their finances, government benefits and medical care.

Michael Moeser, senior analyst at PaymentsSource, talks to Simon Powley, head of advisory services at Diebold Nixdorf, about the importance of cash as the economy recovers from the coronavirus pandemic.

Small-bank executives are more optimistic about future loan demand than at any point since 2017, but they have mixed feelings about how to fund upgrades to the nation's roads, bridges and other infrastructure — if at all — according to a new survey by IntraFi Network.

Priscilla Sims Brown will join the New York company from Commonwealth Bank in Australia.

First Foundation and Suncrest are among the community banks developing platforms that let clients buy, sell and hold increasingly popular digital assets. The goal is to avoid losing business to cryptocurrency exchanges.

On Dec. 31, 2020. Dollars in thousands.

On Dec. 31, 2020. Dollars in thousands.