U.S. Bank

Six states and D.C. still charge in-network fees when unemployed workers cash in assistance delivered through prepaid cards.

U.S. Bank has begun using Einstein, Salesforce’s AI software, to give front-line staff insights into customer activity and recommendations. Other banks are likely to add similar tools.

Revenue growth in its merchant payments business is expected to be tepid in the foreseeable future. The Minneapolis company says it is looking to ramp up innovation to stay competitive in a business that has been upended by fintech firms and online shopping.

Declines in commercial products and mortgage banking fees at the Minneapolis company offset some of the benefits of higher interest rates.

Banks are making it easier to log in, adding expense trackers and simplifying payments as they try to get corporate clients to use mobile more.

The following are some of the noteworthy things we heard at American Banker’s Digital Banking 2017 conference held earlier this month in Austin, Texas.

Tim Welsh will succeed Kent Stone, who is retiring. In his new role, Welsh will oversee the bank’s overall consumer and small-business strategy, as well as digital activities.

The most innovative projects shared at Digital Banking 2017 involve embedding banking in popular devices and apps like Facebook Messenger and Amazon Echo.

An aggressive band of community, regional and investment banks is stepping into the commercial real estate void left by more cautious lenders, saying there are still good CRE loans to be made or bought.

The acquirer of the failed Milwaukee bank passed on assuming control of 107 in-store locations, but drawing a sweeping conclusion about the state of in-store banking from one story is difficult.