The new Citigold program for affluent customers is more than a product — it is the centerpiece of Citigroup's vision for the future, which will also rely on branch closures and sophisticated apps.

More and more FIs are adding videoconferencing at branches, but consumers might prefer to video-chat from their phones. Unlike with mobile banking, shirts and pants will likely be required.

Banks are adding videoconferencing at branches, but consumers might prefer to video-chat from their phones. Unlike with mobile banking, shirts and pants will likely be required.

The bank is drawing renewed scrutiny after a lawyer’s unauthorized release of sensitive client details for tens of thousands of accounts belonging to wealthy customers of its brokerage unit.

Outside counsel for Wells Fargo accidently sends files on wealthy customers to opposing lawyer in defamation case; White House wants agency’s consumer complaint database to be private.

The branch manager was terminated after she reported conduct by at least three private bankers working under her that she believed to be bank, wire and mail fraud.

Now that the Federal Reserve has raised short-term rates four times in the past 18 months, all eyes are on deposit costs as banks seek to keep pricing low and fatten margins. But that effort is complicated by the fact that banks must prepare for the unwinding of the Fed's balance sheet and consumers' rapid adoption of mobile deposits.

Piecemeal settlement through mandatory arbitration masks widespread misconduct like Wells Fargo’s fake-accounts scandal. Class actions bring such systemic abuses to light, and should always be an option for consumer redress.

Because of the opaque nature of internet retailing and widely publicized data breaches, security concerns remain a pervasive gating factor to digital commerce. Key to countering this is providing consumers with the tools to monitor and control where their payment credentials are stored online.

The bank's new Control Tower app is designed to empower customers to track where their financial data is stored and to simplify their control over where it goes and what is done with it.

The bank’s once-vaunted bond trading unit reports its second bad quarterly performance in a row; Cordray tells OCC it’s too late to stop rule prohibiting mandatory arbitration.

In a sign of broader competition ahead, bigger banks are raising the interest they pay on deposits held by business customers. The big question is how hard will it be for banks to maintain margins and to stave off consumer demands for better rates.

Investors blame Washington gridlock, lowered expectations for price drop; Wells Fargo looks to narrow its focus as it jettisons some units.

The phony-sales scandal forced a reckoning over an organizational structure that had long encouraged autonomy for the bank’s various business units.

On the first big day of 2Q results, bankers said their investments in middle-market lending have started paying off. JPMorgan Chase and PNC have added commercial loan officers in new markets across the country.

Wells Fargo's new car loans dropped by almost half in the second quarter, while its automotive portfolio fell to the lowest level in two years after the San Francisco-based company tightened underwriting standards.

JPMorgan Chase, Citigroup and Wells Fargo release earnings Friday; Cordray says acting comptroller’s claim that new consumer agency’s rule endangers banks has “no basis.”

What's more, loan officers' pay has dropped. At work behind these surprising trends is a blend of economic forces, technological change and pressure on banks and credit unions to pay entry-level employees better.

What's more, loan officers' pay has dropped. At work behind these surprising trends is a blend of economic forces, technological change and pressure on banks to pay entry-level employees better.

Federal Reserve Chair Janet Yellen said the central bank is prepared to issue further enforcement actions against Wells Fargo for its account scandal if “appropriate.”