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Companies from Bank of America to PlainsCapital have ditched dull webinars and found more engaging ways to train workers to show empathy to clients and explain bank programs.
May 14
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Michael Butler relied on partnerships with tech startups in areas such as checking and mobile banking to turn Radius into a digital-only bank before its sale to LendingClub. As the new CEO of Grasshopper Bank, he plans to strike similar deals to expand beyond business lending.
May 14
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Some banks are removing the term “sales” from training materials out of fear regulators will accuse them of unethical, high-pressure tactics. But that’s an overreaction to federal probes of extreme cases — sales are essential to growth.
May 14
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JPMorgan Chase is picking off another executive from Goldman Sachs Group’s digital bank amid a slew of senior defections from the Marcus unit.
May 14
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The best-performing banks' revenue rose at nearly twice the rate of expenses thanks to mortgage refinancing and the Paycheck Protection Program.
May 14
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The deal should allow the prepaid card issuer to expand its footprint in a business it entered seven years ago.
May 14
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Christine Channels will oversee a group of branches focused on low- and moderate-income areas, according to a memo from executives who run the division.
May 14
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Five payments of $20 seems less detrimental to a wallet than a one-time $100 fee, says Four's Chaim Lever.
May 14
Four -
Earnings jump 24-fold as revenue surges by nearly 10 times, boosted by digital currency rally; online banks cater to people who say they’re not served well by mainstream lenders.
May 14 -
By becoming a bank, the digital-only challenger zigged when other fintechs zagged. Some of the short-term consequences of that decision — including heavy regulatory costs — are becoming clearer, but CEO Colin Walsh says the company is sticking with its long-term growth strategy.
May 14
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Customers' familiarity and expectations for digital service have risen but customer service strategy needs to adapt to this new playing field, says Majorel's Oliver Carlsen.
May 14
Majorel -
The Facebook-affiliated stablecoin's move from Switzerland brings it to a country where regulators are familiar with crypto and rival currencies have already debuted.
May 14
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The legislation, which the chamber passed Thursday, would ban collectors from making threatening statements to military service members and prevent credit bureaus from including debt arising from certain medical procedures.
May 13
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The company partners with merchants to use their fulfillment systems to allow consumers to send back unwanted merchandise.
May 13
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The Central Bank of Bahrain is collaborating with JPMorgan and Bahrain-based Bank ABC to test using digital currency to speed up cross-border payments.
May 13 -
The most sophisticated cyberattacks can begin with something as simple as a text message.
May 13
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Texas moved closer to enacting a law that would ban government work with Wall Street banks whose policies restrict the firearms industry, marking a pushback from Republicans in the gun-friendly state against corporations taking sides in America’s political fights.
May 13
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JPMorgan Chase has named two executives to key technology posts, including the first Black chief information officer of a company unit; Ally Financial's chief digital officer has bolted for Live Oak Bancshares; and Amalgamated Bank has landed a veteran Australian banking executive as its new CEO.
May 13
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Binance Holdings Ltd. is under investigation by the Justice Department and IRS, ensnaring the world’s biggest cryptocurrency exchange in U.S. efforts to root out illicit activity that’s thrived in the red-hot but mostly unregulated market.
May 13
