Bank technology

Bank of America has spent years catching up to peers on customer service. Its next objective: using insight from customer feedback to shape a top-tier digital experience. When the haters hate, Michelle Moore listens.

In this quick Q&A, Michelle Moore, head of digital for Bank of America and our Digital Banker of the Year, talks about her favorite apps, her love of running and how she holds herself accountable.

Customers Bancorp is weighing two cash offers and other options for BankMobile after Flagship Community Bank was unable to raise the capital needed to buy the unit.

Several leading banks and corporations in Spain are launching a cross-industry development platform called Red Lyra, leveraging blockchain technology to streamline the creation of services that use digital identities.

KeyCorp is acquiring HelloWallet, a personal financial management product it has offered its bank customers since 2015, from the investment research firm Morningstar.

The company will record a $300 million charge to cover the elimination of three data centers and book $125 million in broader severance costs.

ATMs tend to run on older versions of the Windows operating system, which potentially makes them targets for ransomware that preys on such vulnerabilities.

A new survey finds that 14% of small and medium-size businesses switched banks last year and 18% are considering switching this year. Doug Brown senior vice president of FIS, explains why, and what banks should do about this.

Jo Ann Barefoot, a former deputy comptroller of the currency, discusses her regtech startup Hummingbird.

Today’s primitive question-and-answer programs will mature into sophisticated conversational agents, which will help customers transact and may even be capable of understanding emotional cues, experts say.

Two related and equally humiliating cases of high-level bankers completely falling for fake emails illustrate the dangers of social engineering and the need to better protect executives and other employees from themselves.

The Spanish bank is opening its APIs to outside developers as Bank of America tests a new data-sharing model with aggregators.

Europe is debating whether to ban screen scraping, a practice that fintechs count on as a last resort. Innovation is at stake.

Merlon Intelligence, a startup launching Wednesday, plans to offer banks AI software that will help them with their expensive compliance responsibilities.

Long Game uses behavioral economics and the mass popularity of lottery games to redirect lottery spending toward savings.

The money will be used to hire more people. It is also a morale boost for the group, which has suffered some high-profile recent defections.

David McLaughlin, founder and CEO of QuantaVerse, discusses how artificial intelligence can improve anti-money-laundering compliance; the problems of de-risking and "defensive filing" of suspicious activity reports; the Clearing House's proposal to reduce banks' AML costs; and more.

The gray-bearded ATM would seem like a goner since mobile usage is surging and cash withdrawals are flatlining. But banks such as JPMorgan, B of A and PNC are pouring money into overhauling them in a bid, oddly enough, to attract a younger generation of customer.

Nasdaq and Citi are partnering to utilize blockchain technology to expand and improve cross-border and private company securities payments.

A dozen years after it pioneered the technology, the company now says any bank or credit union using RDC is infringing on its innovation.