Bank technology

Social media proves more effective than phone calls or branch visits to spur buying of financial services products, a Gallup survey says. Some bankers remain skeptical.

Credit Agricole turns to customers and outside developers to build custom mobile apps.

Celent senior analyst Gareth Lodge explains a global trend U.S. banks should follow: outsourcing payments infrastructure.

A recap of the informed opinions (and the discussions they generated) on BankThink this week.

Cardtronics has launched a branding initiative that lets up to ten banks put their logos on a single ATM.

Former small business owner George Noga shares Fiserv's research and philosophy about how community banks can better serve and profit from small business customers.

ID Analytics announced this week that it has updated the identity fraud software it offers banks, which is called ID Score.

State laws requiring money-transmitter licenses have raised the barriers to entry for startups trying to compete with banks and entrenched companies like PayPal. But by keeping out smaller, more nimble payments companies, state regulators could affect the banking industry's long-term innovation and growth.

The use of social media channels promotes transparency, enhances customer service and helps establish a senior bank executive as the most accurate and trusted source of company information.

Join Bankthink and series contributors in discussing the types of products and services tomorrow’s banks might offer.

Redwood CU has cancelled 18,400 debit cards in the face of an apparent hacking into the database of Raley's supermarket chain that has led to fraud on as many as 200 of its member accounts.

Davis and Henderson's planned $1.2 billion acquisition of Harland Financial Solutions will make the Toronto company a significant player in the U.S. financial services technology market virtually overnight.

Fiserv has made an accounting application available in its online risk-management portal.

In the Chat analyzes and categorizes millions of social media posts to find mentions of a client's brand and products, looking for clues to customer service problems, those who might be interested in a company's products, and customers about to leave.

The New York bank's new patent offers insight into one way Chase is thinking about improving authentication, an area that banks nationwide are struggling to strengthen.

A hacktivist group that calls itself the Izz ad-Din al-Qassam Cyber Fighters is threatening a new wave DDoS attacks on banks, but security experts believe their tactics to be more nuisance than menace.

Our contributors have presented their ideas on how tomorrow's banks can offer customers value and make money for the long haul. Now it's time to share yours.

Miranda Hill, vice president and manager for Digital Innovation Capabilities at Wells Fargo Labs, tells Mary Wisniewski about some of the emerging technologies with which the bank is experimenting.

The virtual banking provider is moving its headquarters into an 85,000 square foot building in Austin, it announced Wednesday.

New executives are effecting an IT reawakening at Orrstown Bank to prepare it for growth. Projects being tackled include: enlarging the IT team, outsourcing the core, replacing the email system and redoing the digital channels.