Bank technology

Bricks-and-mortar locations aren’t yet obsolete. Leading banks are responding to changing consumer demands by developing specialized branch formats, increasing their focus on advice and emphasizing proactive engagement with customers.

Leader Bank, U.S. Bank, ING Direct and others are using new tools to encourage consumers to save instead of splurge.

The Common Global Implementation Initiative, based in Brussels, said Wednesday it has published best-practice guidelines for ISO20222, a format designed to give companies and banks a common worldwide language for their communications.

River City Bank in Sacramento, Calif., has named a payments-technology veteran to its board of directors.

Fast-growing State Bank and Trust in Macon, Ga., has purchased substantially all of the assets of Altera Payroll, a payroll services company, to diversify its revenue stream.

Gresham Computing has released a new version of its Clareti Transaction Control platform.

Quotas and formulas do not pave the path to success on social media, according to Citigroup's Frank Eliason.

The company has added the ability for chip and PIN commercial cardholders to retrieve their personal identification numbers through a secure website.

Banks that wait to be told what to do won’t thrive because the possibility of surprising and delighting customers with innovation is exactly zero when you wait for them to tell you what to build.

The bank has added cash-flow modeling, Swift-like messaging and a new payments hub to its online banking options for corporate clients.

The new version of Misys' software can help banks deal with new requirements for legal entity identifiers.

Mortgage borrowers say they overpaid up to $300 a year due to ill-timed Libor rate reporting. Annie Belle Adams, a homeowner in Mobile, Ala. and four other homeowners in the state have filed a lawsuit against Bank of America (BAC), Citigroup (TK), JPMorgan Chase (JPM), Barclays (BCS), Credit Suisse (CS), Deutsche Bank (DB), HSBC Holdings (HBC), Lloyds (LYG), Royal Bank of Canada (RY), Royal Bank of Scotland (RBS), UBS (UBS) and Rabobank that charges the companies with conspiring to manipulate the price of the London Interbank Offered Rate in violation of antitrust laws. None of the banks have commented on the case.

Unity Trust Bank and Social Misfits Media have published a guide on how charities and social enterprises can use social media more effectively.

New research from the Royal Bank of Scotland and Capgemini details how the "rush to comply" has become a rush to digitize.

Bill Pappas, CIO for global wholesale banking technology and operations at Bank of America, shares some of the challenges of building an infrastructure to support mobile banking apps for businesses in 30 countries, and how B of A is meeting them.

The Indianapolis retail bank is placing NCR's APTRA Interactive Tellers in the lobby and drive-thrus of most of its 25 locations, according to an NCR spokesman.

ReadyForZero, a personal financial management provider, has deepened its offerings to allow users to pay off their bills.

The payment terminal maker said it's made a pact with Israel's largest card issuer and acquirer, Isracard, to distribute VeriFone's Sail card readers for iPhones and Android devices to Israeli merchants.

TD Bank (TD) says it has misplaced personal information belonging to more than a quarter of a million customers.

Fundtech, a Jersey City, N.J. bank technology company, has introduced CASHplus Mobile Corporate Banking for tablets.