Bank technology

The Wall Street giant on Wednesday played up its customer service skills, saying that representatives of its Marcus personal-loan unit answer calls within 10 seconds.

The creators of Dash, a bitcoin rival whose price has increased nearly 3,400% in 2017, plan to entice thousands of white-hat hackers to inspect the project’s code for flaws.

The Providence, R.I., company said Wednesday that it has launched its robo adviser in an effort to make inroads in serving “mass affluent” customers.

Fast code changes and compliance approvals helped bank customers who couldn’t make it to a branch.

The first compliance deadline fell last week for the state’s strict new regulation. Banks are struggling with certain elements, such as multifactor authentication.

Snap Finance provides credit at the point of sale, primarily to consumers with bad credit.

It sounds like a crazy mix, but Fifth Third says its new app would help young consumers round up debit card purchases and apply the money to their burdensome student debts. The motivation to attract millennials is clear, but will it work?

An artificial intelligence model predicted creditworthiness more accurately than traditional models in an experiment conducted by the auto lender. The technology someday could be used to find hidden gems among loan applicants — emphasis on the someday.

JPMorgan Chase's Amber Baldet shares how she got interested in technology; Credit Suisse’s Laura Hemrika talks microfinance; and a few of our Best Banks to Work For have female CEOs.

First Tennessee took a leap of faith to hire a young digital services company for its overhaul of mobile and online operations, and it says its decision has paid off.

Can the internet giants peek at bank data, or eavesdrop on conversations with customers, sent over their gadgets? Here are the facts and the fuzzy areas.

Banks can use virtual reality in wealth management, trading and mortgages, says Raja Bose at Genpact.

Blackwell, the longtime Washington bureau chief, will succeed Marc Hochstein, who is leaving the company in September.

Mobile wallets and digital payments apps are erasing the distinction between credit and debit, but many issuers still cling to old practices that treat those audiences differently. SunTrust is working to change that.

The uplifting story of another Virginia statue — this one honoring the first black female to charter a bank — is well-timed. Plus, JPMorgan Chase's O'Connor on laboring over Libor and U.S. Bank's Lawler on getting people to do the right thing.

The Swiss bank got involved in microfinance in a counterintuitive way: at the behest of its wealthiest clients. Technology has made lending in small rural villages more efficient and profitable.

OnlyID, a joint offering from FIS and Equifax, is meant to become consumers’ single sign-on for bank and retail websites and apps. Longstanding relationships may give it a better shot at achieving network effect than previous attempts.

Today a money management app, tomorrow — if all goes according to plan — a portal to all one's accounts.

OnlyID, a joint offering from FIS and Equifax, is meant to become consumers’ single sign-on for bank and retail websites and apps. Longstanding relationships may give it a better shot at achieving network effect than previous attempts.

Financial institutions increasingly depend on large tech companies such as Google and Apple for infrastructure, said the group that runs the World Economic Forum, stopping well short of recommending regulatory changes.