A Wells Fargo customer was interrogated, fingerprinted and mistakenly arrested for check forgery after a series of mistakes on the bank's part. He was cleared, and Wells says it made an error, but they are now fighting in civil court.

H. Greg McClellan, who has been president and CEO of the Montgomery, Ala.-based institution since 2005, will retire next month.

Kerry Parker plans to retire from the Austin, Texas-based institution next month.

As CFPB mulls privatizing database, consumer complaints are on the rise; an argument for continued human oversight of artificial intelligence; how some banks are luring talent from big tech; and more from this week's most-read stories.

Credit unions are helping out in a number of ways, including making a donation to a charity that works with adolescents and providing scholarships to college-bound seniors.

A number of credit unions have announced a variety of personnel changes, including new managers to oversee branches.

Eric Blankenstein, the CFPB's policy director for supervision, enforcement and fair lending, has been criticized for using a racial slur in blog posts 15 years ago and claiming the majority of hate crimes were hoaxes.

The Nashville, Tenn., company hired Tim Schools from Highlands Bancshares to succeed founding CEO Claire Tucker.

Intense competition for information technology pros is forcing community banks to recruit from outside the financial industry.

We must challenge ourselves with transparency by neutralizing gender-specific language in company job advertisements to reach a more diverse pool of candidates and drive responses, writes Nicole Baxby, an account director at Featurespace.

Banks need to foster greater knowledge and collaboration across all employee teams to put artificial intelligence to good use.

Credit unions are unveiling new boards of directors and supervisory committees, along with other staffing changes.

New posts for two women executives at JPMorgan Chase spur a fresh round of speculation about the race to succeed CEO Jamie Dimon someday. And Comerica's heir apparent finally gets the call.

State officials are looking into a sexual harassment complaint filed against Ronald Rubin, Florida's recently appointed top banking regulator.

Most financial institutions can’t compete on pay, but there are other advantages they can offer, including agile development.

Silicon Valley, better known for hot tech startups and venture capital firms, is also home to the highest-paying public bank in the U.S.

Banks must remain accountable for their use of artificial intelligence by continuing to employ a level of human oversight.

Maurice Smith, a former CUNA board chair with more than 35 years in the credit union movement, will receive the award during the African-American Credit Union Coalition's annual conference this summer.

The Southeastern regional bank said Thursday that it had hired Lee Byrd to a new role dedicated to protecting customers and the company itself from fraud.

Credit unions have announced new hires and promotions in a range of areas, including employees involved in commercial real estate, collections and market data analytics.