Under Morais, Ally Bank hit a number of milestones in 2020, including topping the 2 million mark in deposit customers.

The longtime CEO of the the $4.6 billion-asset bank is also president of the Federal Reserve Board’s Community Depository Institutions Advisory Council.

The bank's head of treasury and payment solutions has built a team made up of nearly 80% women and 30% people of color.

Although the pandemic and its fallout has tested Hoff as a leader, she says it has also helped her grow.

The global chief information officer oversees a team of 50,000 tech professionals worldwide and manages a budget of more than $12 billion.

The head of personal and business banking is on a mission to help Americans become better savers.

The bank's chief strategy and client experience officer helped to fast-track changes allowing customers in overdraft status to be able access their stimulus funds.

“The hybrid environment that evolves post-pandemic will be more rewarding, but we will be challenged to sustain," McKinney said.

The firm's chief digital officer is responsible for ensuring a digital-first approach to all areas of the bank.

The chief experience officer and chief marketing officer is leading the Rhode Island bank's digital transformation.

As head of global operations, Cole leads the firm's largest employee group, with responsibility for more than 54,000 employees and contractors in 19 markets.

As chief financial officer for the Americas, Mahtani's job includes managing communications with regulators, the board of directors and other stakeholders, an especially complex undertaking during lockdown.

The president and CEO of the $350 million-asset Citizens is redefining the role of a community banker.

As part of American Banker's Most Powerful Women in Banking and Finance program, we have selected five "Top Teams" for 2021. Centric Financial is one of the team honorees.

Braming revamped the company's recruiting process by instituting diverse candidate and interviewer slates and expanding scouting for prospects and interns.

With net interest margins at historic lows, investors will be looking for any signs of improvement in consumer and commercial lending when banks begin reporting third-quarter results this month.

Bank of Montreal plans to raise its minimum wage for U.S. branch and contact-center employees to $18 an hour as companies face heightened competition for workers in a tight labor market.

The feature in its mobile banking app is helping the company connect with millennials and members of Gen Z, and it has led to 1 million appointments with bankers, BofA's chief digital officer says.

The new pilot program is only operating at four of more than 30,000 post offices nationwide. But it's drawing loud criticism from the banking industry and Republican lawmakers, along with strong praise from congressional Democrats.

Housing will still be a priority of the Consumer Financial Protection Bureau, but newly confirmed Director Rohit Chopra is also expected to investigate discrimination in the Paycheck Protection Program and bias in AI-powered lending algorithms.