Delinquencies

Text analysis holds the promise of improving lenders’ ability to evaluate which borrowers will repay, but it also carries substantial risks.

The new tool tracks both serious and general delinquencies down to a county level and features interactive charts and graphs.

Automated payments, IVR and emerging innovation are necessary to jolt payment performance, writes David Yohe, vice president of marketing at BillingTree.

Balances 90 days past due are noticeably higher in 2017, new N.Y. Fed data shows. Though the trend has a lot to do with positives like economic expansion and easier access to credit, officials say it deserves careful attention.

As the CFPB prods banks to improve their debt collection processes, tech firms are applying artificial intelligence, chatbots and self-service portals to create a more enlightened approach.

Synchrony Financial and Alliance Data Systems are particularly vulnerable to recent shifts in Americans’ shopping habits, according to new research from Moody’s Investors Service.

The $201 million-asset CU has seen delinquencies rise from just $1.2 million at the end of 2015 to nearly $11 million at the end of March 2017.

Some executives are shrugging off recent defaults as isolated incidents, but others say states’ uneven embrace of the Affordable Care Act, as well as potential changes to the law itself, have escalated the risks in lending to health firms.

Some investors have raised questions about the credibility of the firm’s leadership since credit card issuer announced that its loss reserves would surge this year.

The weakening car-loan market poses a big challenge for the Detroit-based lender, but it also could also present an opportunity, since other big banks are sharply reducing their exposure.