Demographics

Analytical technology will be key for firms looking to appeal to the next generation of customers. Having come of age in the midst of the 2008 financial crisis, secure personal finance is extremely important to this generation, says Axis Communications' Stephen Joseph.

In supporting the economic recovery from the coronavirus pandemic, lenders have a chance to restore public trust damaged in the last financial crisis. But they face tough decisions on dividend cuts, executive pay, furloughs and deeper changes to their business model in the process.

The Somerville, Mass.-based credit union appointed its VP of lending to serve as temporary CEO following the departure of its longtime leader for another institution.

Tom Meyer, CEO of 1st Capital since 2015, decided to step down because shelter-in-place orders are keeping him from family hundreds of miles from the bank.

Jonathan Dowst will become president in July and CEO a year later.

The addition of Maria Renz shows how much emphasis the San Francisco fintech is putting on operations and customer experience.

Blair Korschun, who has led CU Direct Connect since 2011, will take the helm at Christian Community Credit Union later this month.

Young consumers are demanding for new ways to pay, expecting more features and transactions to happen at a much faster pace, which means that companies need to keep up with the pace to adapt and offer the payment experience that this generation looks for, says EBANX's Henrik Nilsmo.

Tammy Heikkinen, who has led the institution since 2008, will stay on until her successor joins the credit union.

The company disclosed that an internal review of a now-discontinued loan program found that employees engaged in misconduct tied to income verification and requirements, among other things.

The House Financial Services Committee is expected to question two of the bank's former board members, raising public scrutiny to a new level for bank directors.

Rui Domingos, who was named as the Lexington, Mass.-based institution's president and CEO, has worked in the industry for almost three decades, most recently at Naveo CU in Somerville, Mass.

Potential replacements for the bank's longtime CEO include consumer banking chief Gordon Smith, investment banking head Daniel Pinto, Chief Financial Officer Jennifer Piepszak and consumer lending CEO Marianne Lake.

The maturity of "super apps" in China shows how to reach a digital generation, says EBANX's Henrik Nilsmo.

Joe Nowland will be succeeded by COO Mary Svoboda, who will lead the Jacksonville, Fla.-based credit union on an interim basis.

In underbanked markets, app-based firms can't live on digital alone, says dLocal's Michel Golffed.

Under CEO Charlie Scharf, the bank that has historically viewed itself as more Main Street than Wall Street is becoming deeply embedded in the nation’s financial capital and its hard-charging culture.

Giving more Community Reinvestment Act credit to such partnerships will help low-income communities, despite industry concerns.

The industry loves to tout its bipartisanship, but it has very publicly embraced the Trump administration at times.

Karyn Davis has taken over as chief executive following Linda Stanton's retirement.