Financial institutions need to ask more direct questions about when — if ever — their existing customers like to use mobile banking and when they want human help.

Digital banks dispute the notion that they can skimp on customer service because millennials are only shopping for low fees and high savings rates.

The decision to adopt the name Axos Bank seems to put more distance between the company and its internet roots.

Banks should update their online and mobile applications — bigger font sizes, perhaps — to ensure their offerings are accessible to older customers.

Thieves stole more than $13 million from an Indian bank just days after an FBI warning; Fed’s special oversight restrictions from 2015 lifted.

It bothered Jeannie Tarkenton, founder of Funding University, that too many kids from lower-income families didn't graduate because they lacked just a few thousand dollars and couldn't get a loan.

Private equity firms are making loans to midsize businesses and online banks are winning deposits by paying 2% interest; Goldman hires a veteran M&A banker.

Merger announcements typically follow a tried-and-true formula of cutting costs to boost profit. WSFS, however, plans to reinvest $32 million in new tech initiatives after buying Beneficial.

Customers Bancorp said Flagship Community Bank has temporarily withdrawn its application with the FDIC to acquire the digital bank.

Interactive teller machines and other solutions are helping credit unions improve service for members whose primary language is not English.

Facebook is seeking customer data from big banks. Executives say it's not clear what the benefit would be, but the drawbacks are easy to tally.

The Massachusetts-based CU says membership growth has accelerated to 7.4 percent.

The online lender’s president, Steve Allocca, shares how the company weathered scandal and hints at future plans to grow its product set.

While most acquirers are content to let cost savings trickle down to the bottom line, WSFS will use the purchase of Beneficial to reinvent itself.

The Delaware company plans to reinvest savings from the $1.5 billion acquisition to upgrade technology and delivery channels.

The online small-business lender was aided by loan growth, wider margins and stable credit trends. Its shares surged by 25% after second-quarter earnings were announced.

Facebook is seeking customer data from big banks. Executives say it's not clear what the benefit would be, but the drawbacks are easy to tally.

BofI has agreed to buy $3 billion of deposits from Nationwide Bank as part of the insurance giant's exit from retail banking. The deal comes three years after BofI bought H&R Block Bank's deposits.

Tory Nixon, who became Umpqua's chief banking officer this spring, is trying to drive more customers to use mobile banking (only 15% do so now industrywide) without alienating them in the process.

Chief Design Officer Meriah Garrett provides a look at the bank's efforts to make mobile app and website design more user-friendly.